Kerja Sepenuh Masa, ServiceNow ITOM Developer di HCLTech Federal Territory - Maukerja

About the Role

As a Technical Lead focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery Module

Responsibilities:

• Work with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutions
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
• Provide visibility to the performance and issues related to Discovery
• Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
• Work with Application SMEs to create and validate Service Maps for key applications
• Maintain the integrity of the Service Mapping module across production and non-production environments
• Installation/Configuration and implementation of the discovery tool

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field
• At least 8 years of experience in CSDM led CMDB implementation using Service Now platform.
• At least 5 years of experience in Implementing Service Mapping solutions for multiple customers

Required Skills:

• Strong troubleshooting skills, reading logs, solving complex workflow issues; Writing maintainable code as per best coding practices wherever required.
• Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
• Experience in Writing custom patterns for discovering custom/in-house applications
• Scripting and coding Discovery Patterns, CMDB, CMDB Types and Scripting
• Knowledgeable and familiar in the ServiceNow Discovery/Service Mapping offerings.
• Experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environments
• Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB Lifecycle