Company Overview
FRENCHY is a modern French food and lifestyle brand in Singapore offering authentic French flavours through its deli and café concepts, combining quality ingredients with warm, uncomplicated hospitality for a fast-paced city crowd and relaxed café experience.
Job Summary
FRENCHY Crêperie & Café seeks a hands-on Outlet Manager to lead daily operations, deliver excellent guest experiences, and drive team performance in a fast-paced French café environment.
Responsibilities
Lead daily outlet operations to ensure smooth service and high-quality guest experiences
Train, motivate, and develop the service team to maintain high performance and customer satisfaction
Prepare staff schedules to ensure adequate manpower coverage for all shifts
Maintain standards of customer service, food quality, cleanliness, and presentation consistently
Greet guests, manage enquiries, and resolve feedback professionally to enhance customer loyalty
Collaborate with the kitchen team to ensure efficient service flow and consistent product quality
Monitor inventory levels, place orders timely, and implement measures to minimize wastage
Manage opening and closing procedures, handle cash transactions, and perform daily sales reconciliation accurately
Track and analyze sales performance, labor costs, food costs, and operational expenses to optimize profitability
Support sales initiatives to increase revenue, average spending, and customer retention
Ensure compliance with company policies and Singapore food safety and hygiene regulations
Coordinate catering orders, private events, and special activities as needed
Provide regular operational updates and reports to management for informed decision-making
Required competencies and certifications
Minimum 2–3 years of experience in outlet management or supervisory role within the F&B industry
Strong leadership skills with a proactive, hands-on management style
Excellent communication and customer service skills to engage diverse customers and team members
Ability to work effectively in a fast-paced café environment
Knowledge of daily outlet operations including inventory control and cost management
Capability to manage and develop a multicultural team
Proficient in using POS systems and preparing basic operational reports
Availability to work shifts, weekends, and public holidays as required
Preferred competencies and qualifications
Knowledge of French cuisine or café culture is an advantage but not essential
Other Information
Benefits
Key leadership role within a growing French F&B company
Friendly, dynamic, and multicultural work environment
Opportunities for professional growth and career development
Staff meals and employee benefits
Competitive salary based on experience
FRENCHY is a modern French food and lifestyle brand bringing the authentic flavours of France to Singapore in a fresh, accessible and contemporary way.
FRENCHY Deli is designed for the fast-paced city crowd, offering quality French-inspired food for breakfast and lunch. From freshly made baguette sandwiches, salads and lettuce wraps to pastries, coffee and comforting hot dishes, the concept combines convenience with generous flavors: perfect for dining in, taking away or enjoying at the office.
FRENCHY Crêperie & Café offers a more relaxed café experience centered around traditional French galettes and crêpes, complemented by pastries, sandwiches, salads and freshly brewed coffee. Open throughout the day, it is a welcoming place to meet, unwind and enjoy a little taste of France.
Together, both concepts share the same philosophy: quality ingredients, authentic French flavours and warm, uncomplicated hospitality.