- Bukit Merah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Hotel Night Shift Staff, Gaji tinggi SGD 3,200 di COVE LIVING PTE. LTD. Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
What you'll be doing:
Overnight Guest Services
Welcome late-arriving guests and assist with check-in and check-out procedures.
Handle guest requests, inquiries, and concerns professionally throughout the night.
Provide information about hotel facilities, services, transportation, and nearby attractions.
Resolve guest issues promptly or escalate when necessary to ensure guest satisfaction.
Night Operations
Monitor the hotel's overnight operations and ensure everything runs smoothly during the shift.
Conduct regular walkthroughs of public areas to ensure cleanliness, safety, and operational readiness.
Ensure the front desk and lobby remain organized, secure, and guest-ready.
Prepare the hotel for morning operations by completing all required overnight tasks.
Reservations & Room Management
Manage same-day bookings, walk-in guests (where applicable), cancellations, and reservation changes.
Monitor room inventory and update room status accurately in the property management system.
Coordinate with Housekeeping regarding room availability and any overnight cleaning requests.
Allocate rooms while considering guest preferences and operational efficiency.
Guest Communication & Coordination
Serve as the main point of contact between guests and internal departments during overnight hours.
Coordinate with Housekeeping, Engineering, Security, and other relevant teams to resolve guest issues efficiently.
Handover any outstanding matters clearly to the morning shift.
Safety & Security
Monitor the property to ensure guest and staff safety throughout the night.
Follow emergency procedures for fire alarms, medical incidents, power outages, or security concerns.
Report suspicious activities or maintenance issues promptly according to company procedures.
Ensure only authorized individuals have access to the property.
Cash Handling & Administrative Duties
Process guest payments and maintain accurate transaction records.
Balance the cash float and ensure all payment records are accurate.
Complete required overnight administrative reports and documentation.
Maintain accurate guest records while complying with data privacy policies.
Night Audit (if applicable)
Perform end-of-day financial reconciliation and complete the Night Audit process.
Verify room revenue, payment postings, and guest accounts.
Generate daily operational and financial reports for management.
Identify and report any discrepancies in guest accounts or transactions.
Property Standards
Ensure the reception area and common spaces remain clean, organized, and welcoming.
Report maintenance issues and follow up where necessary.
Maintain high standards of hospitality and professionalism throughout the overnight shift.
What makes you a great fit:
Minimum 2 years of Front Office experience in a hotel or hospitality environment.
Previous experience working overnight shifts is preferred.
Experience using hotel Property Management Systems (PMS) is an advantage.
Strong spoken and written English communication skills.
Excellent customer service and interpersonal skills.
Calm and confident in handling guest complaints and emergency situations.
Strong problem-solving and decision-making abilities.
Honest, reliable, detail-oriented, and able to work independently.
Comfortable working permanent night shifts, including weekends and public holidays.
Cove is redefining the way people rent homes in Singapore. We’re a shared-housing company making it easier, more affordable, and more enjoyable for young people to find a place they love and great people to live with.
Our stylishly furnished homes are located in some of Singapore’s most vibrant neighbourhoods, with flexible rental terms designed to fit modern lifestyles. From utilities and Wi-Fi to weekly cleaning, everything is included in one simple monthly payment — so there are fewer things to worry about.
We also take the guesswork out of flatsharing by matching tenants with compatible flatmates and creating opportunities to connect through exclusive community events around the city.
Beautiful homes. Flexible living. Great people. That’s Cove.
Discover your next home at www.coveliving.sg
Overnight Guest Services
Welcome late-arriving guests and assist with check-in and check-out procedures.
Handle guest requests, inquiries, and concerns professionally throughout the night.
Provide information about hotel facilities, services, transportation, and nearby attractions.
Resolve guest issues promptly or escalate when necessary to ensure guest satisfaction.
Night Operations
Monitor the hotel's overnight operations and ensure everything runs smoothly during the shift.
Conduct regular walkthroughs of public areas to ensure cleanliness, safety, and operational readiness.
Ensure the front desk and lobby remain organized, secure, and guest-ready.
Prepare the hotel for morning operations by completing all required overnight tasks.
Reservations & Room Management
Manage same-day bookings, walk-in guests (where applicable), cancellations, and reservation changes.
Monitor room inventory and update room status accurately in the property management system.
Coordinate with Housekeeping regarding room availability and any overnight cleaning requests.
Allocate rooms while considering guest preferences and operational efficiency.
Guest Communication & Coordination
Serve as the main point of contact between guests and internal departments during overnight hours.
Coordinate with Housekeeping, Engineering, Security, and other relevant teams to resolve guest issues efficiently.
Handover any outstanding matters clearly to the morning shift.
Safety & Security
Monitor the property to ensure guest and staff safety throughout the night.
Follow emergency procedures for fire alarms, medical incidents, power outages, or security concerns.
Report suspicious activities or maintenance issues promptly according to company procedures.
Ensure only authorized individuals have access to the property.
Cash Handling & Administrative Duties
Process guest payments and maintain accurate transaction records.
Balance the cash float and ensure all payment records are accurate.
Complete required overnight administrative reports and documentation.
Maintain accurate guest records while complying with data privacy policies.
Night Audit (if applicable)
Perform end-of-day financial reconciliation and complete the Night Audit process.
Verify room revenue, payment postings, and guest accounts.
Generate daily operational and financial reports for management.
Identify and report any discrepancies in guest accounts or transactions.
Property Standards
Ensure the reception area and common spaces remain clean, organized, and welcoming.
Report maintenance issues and follow up where necessary.
Maintain high standards of hospitality and professionalism throughout the overnight shift.
What makes you a great fit:
Minimum 2 years of Front Office experience in a hotel or hospitality environment.
Previous experience working overnight shifts is preferred.
Experience using hotel Property Management Systems (PMS) is an advantage.
Strong spoken and written English communication skills.
Excellent customer service and interpersonal skills.
Calm and confident in handling guest complaints and emergency situations.
Strong problem-solving and decision-making abilities.
Honest, reliable, detail-oriented, and able to work independently.
Comfortable working permanent night shifts, including weekends and public holidays.
Cove is redefining the way people rent homes in Singapore. We’re a shared-housing company making it easier, more affordable, and more enjoyable for young people to find a place they love and great people to live with.
Our stylishly furnished homes are located in some of Singapore’s most vibrant neighbourhoods, with flexible rental terms designed to fit modern lifestyles. From utilities and Wi-Fi to weekly cleaning, everything is included in one simple monthly payment — so there are fewer things to worry about.
We also take the guesswork out of flatsharing by matching tenants with compatible flatmates and creating opportunities to connect through exclusive community events around the city.
Beautiful homes. Flexible living. Great people. That’s Cove.
Discover your next home at www.coveliving.sg
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