Kerja Sepenuh Masa, National Service Manager, Electronics di AllwaysFirst Federal Territory - Maukerja

AllwaysFirst is a talent solution brand under HRnetGroup, one of Asia’s leading recruitment and staffing firms with over 1,000 consultants in 19 cities.

Our client is a global leader in stored energy solutions, specializing in industrial batteries, energy storage systems, chargers and power solutions. With a strong international presence and operations across multiple markets, the company serves customers across telecommunications, utilities, industrial, transportation and other critical infrastructure sectors.

Location: Malaysia | Coverage: Kuala Lumpur, Johor & Penang

Position Summary

Lead and manage field service operations across three locations in Malaysia, covering service delivery, warranty, technician performance, spare parts and customer satisfaction across industrial power and energy storage products. Partner with Sales, Operations, Finance and regional teams to achieve service revenue, cost, quality and safety targets.

Key Responsibilities

• Lead field service operations across Kuala Lumpur, Johor and Penang, covering preventive maintenance, repairs, commissioning and warranty services.
• Manage and develop service supervisors and field technicians, ensuring strong technical capability, safety and service standards.
• Plan workforce allocation, scheduling and dispatch based on service demand across multiple locations.
• Drive service quality, continuous improvement and operational excellence initiatives, including 5S, Kaizen and lean practices.
• Manage service documentation, job records, equipment history and field service systems.
• Oversee warranty claims, root-cause analysis, corrective actions and recovery from suppliers/manufacturers.
• Manage service contracts and SLAs, ensuring agreed response times and customer commitments are achieved.
• Control service spare parts and consumables inventory across all locations.
• Manage subcontractors and third-party service providers to meet quality, safety and cost requirements.
• Ensure compliance with quality, health, safety and environmental standards, including ISO 9001 requirements.
• Develop training programs and ensure field teams maintain appropriate technical, safety and operational competencies.
• Regularly travel between Kuala Lumpur, Johor and Penang to support operations and service teams.

Requirements

• Bachelor’s Degree in Engineering, preferably Electrical, Mechanical or Industrial Engineering.
• 3–5 years of field service experience, including at least 3 years in a supervisory or multi-site management role.
• Experience managing field service teams across multiple locations.
• Strong knowledge of industrial batteries, chargers, power systems or related industrial equipment is preferred.
• Experience with ERP/FSM systems such as SAP, Oracle or similar platforms.
• Knowledge of Lean, 5S, Kaizen and continuous improvement methodologies.
• Strong analytical, problem-solving, leadership and organizational skills.
• Valid driving licence and willingness to travel regularly across Malaysia.

If you are interested in this opportunity, please click Apply or send your updated CV to Justin at *************

Only shortlisted candidates whose qualifications closely match the job requirements will be contacted for the next steps. Thank you for your interest.