Kerja Sepenuh Masa G - Store GM, Gaji tinggi MYR 15,000 di OTT CREATION MARKETING Federal Territory - Maukerja

Jobscopes:

We are seeking a highly experienced and dynamic Store General Manager to lead and oversee the operations of our luxury retail store. This role requires a strategic leader with strong business acumen, exceptional customer service standards, and the ability to drive sales and operational excellence.

• Key Responsibilities:
• Store Operations & Compliance: Assist the Managing Director in managing the store’s daily operations, ensuring efficiency, adherence to SOPs, and compliance with company policies and procedures.
• Sales & KPI Achievement: Drive monthly and annual sales, inventory, and other key store performance
• Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.
• Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards. Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.
• Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
• Luxury Brand Expertise: Maintain the store’s premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.
• Operations Working Hours: Adapt to business needs, including occasional extended hours, weekends, and holidays.

Requirements:

-Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.

-Experience: Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role.Proven track record in managing luxury brands in an international retail environment.

-Leadership & Soft Skills: Strong leadership skills with a professional and presentable image. Excellent interpersonal and communication skills, capable of working effectively across all levels of staff. Ability to work under pressure, manage multiple priorities, and meet deadlines.
-Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 5055

Kindly note that only shortlisted candidates will be notified.

Pay: RM13,000.00 - RM15,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Store/ Retail Manager : 8 years (Preferred)

Work Location: In person