Kerja Sepenuh Masa, Operations - Admin Coordinator (Duty roster) di The Habitat Group Pulau Pinang - Maukerja

About The Habitat Group

The Habitat Group is a for-purpose organization based in Malaysia dedicated to developing sustainable tourism, nature-culture experiences, and conservation initiatives. Centered on The Habitat Penang Hill, a B Corp-certified rainforest park, the group focuses on biodiversity restoration, education, and supporting the Penang Hill Biosphere Reserve under UNESCO’s Man and the Biosphere Programme.

Operations & Admin Coordinator

Ensures smooth day-to-day operations by managing staff rostering, attendance, and administrative support for the operational team. This role plays a critical part in making sure the right people are in the right place at the right time, while keeping operations organised, compliant, and well-documented.

In This Role, Your Responsibilities Will Be:

Staff Roster & Workforce Coordination

• Prepare, maintain, and update weekly and monthly staff rosters for the operational team.
• Prepare manpower allocation planning for peak days, public holidays, and events.
• Coordinate shift allocations, off-days, leave, and replacements to ensure adequate coverage.
• Monitor attendance, overtime, and shift changes, and flag discrepancies or shortages.
• Work closely with Managers-on-Duty to adjust rosters based on operational needs, events, or visitor volume.

Coordination & Communication

• Act as the main coordination point between operations staff, supervisors, and management on scheduling matters
• Communicate roster updates, changes, and announcements clearly and timely to the team.
• Support cross-department coordination when staff are required for events, programs, or special projects.
• Always maintain confidentiality of staff information.
• Responsible for answering Customer Service Hotline for the Park.

Operations Administration

• Prepare basic operational reports (e.g., manpower utilisation, overtime summary, absenteeism trends)
• Manage operational documentation such as SOP acknowledgements, staff notices, and internal communications.
• Coordinate internal documentation for school groups, tours, events, and special programs.
• Maintain calendar of park programs and ensure staffing alignment with Ops Supervisor.

Incident & Compliance Documentation

• Maintain log of incident reports and ensure proper filing.
• Track expiry dates of operational licences, permits, or required documents.
• Ensure SOP updates are properly documented and distributed to ops team.
• Vendor & Facilities Coordination (Admin Side)
• Coordinate scheduling with maintenance vendors (based on GE Manager direction)
• Track service records and basic documentation for equipment and facilities
• Assist in documentation for audits, inspections, or internal reviews.

Preferred Qualifications That Set You Apart:

• Diploma or equivalent experience in Administration, Operations, or Human Resources
• Experience in staff scheduling, operations admin, or workforce coordination (service, hospitality, tourism, or park operations is a plus)
• Reliable, structured, and proactive · Calm under pressure and solution-focused · Discreet and trustworthy with people-related information · Enjoys supporting teams and keeping operations running smoothly.

Closing Date : 23rd Sept 2026