Kerja Sepenuh Masa, IT Operations Associate di Accenture Federal Territory - Maukerja

THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Service, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive and dynamic space where your contributions will be valued and growth is encouraged.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.
• Collaborate with colleagues to maintain smooth and efficient operational workflows.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Customer Service.
• Advanced proficiency in Issue Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced proficiency in Data Management and Integration.
• Advanced proficiency in IT Infrastructure Operations.
• Advanced proficiency in IT Security Operations.
• Intermediate proficiency in Conflict Resolution.
• Intermediate proficiency in Communication Skills.