jobs in SWIFT SEARCH GLOBAL PTE. LTD.

Kerja Sepenuh Masa Customer Service Associate (Luxury Brand) - Office Hour, Gaji tinggi SGD 2,500 di SWIFT SEARCH GLOBAL PTE. LTD. Central Region (Singapore) - Maukerja

Customer Service Associate (Luxury Brand) - Office Hour

SWIFT SEARCH GLOBAL PTE. LTD.

Sepenuh Masa

Central Region (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • 8 BURN ROAD Central Region (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

Monday - Friday
8:30 AM - 5:30 PM
Benefits: AWS + PB + Medical Benefits


We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function.

This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.

Key Responsibilities

  • Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions
  • Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes
  • Advise customers on product care, maintenance, and proper usage
  • Record and update customer and service-related information accurately in the CRM system
  • Manage and resolve customer issues or feedback in a professional and timely manner
  • Coordinate with overseas service teams for repair and after-sales matters
  • Handle administrative tasks to support daily after-sales operations
  • Undertake additional responsibilities as assigned by the Customer Service Manager

Requirements

  • Strong service mindset with a professional and customer-focused approach
  • Excellent communication and interpersonal skills, with patience and empathy
  • Confident in handling customer queries and resolving issues independently
  • Good organisational skills with the ability to manage multiple tasks concurrently
  • A collaborative team player with a proactive attitude
    Previous retail experience, especially within luxury or premium retail, is highly advantageous

EA License No: 18C9495

EA Personnel Name: Willie Goh
EA Personnel No: R2197853

Peringatan Penting

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