Kerja Sepenuh Masa, ServiceNow Business Process Consultant di RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) - Maukerja

Role: Solution Architect

Location: Dubai

Exp: 12+yrs

Notice Period: Immediate

Job Description:

Required Experience & Qualifications

• We are hiring ServiceNow Business Process Consultants across all experience levels. The BPC role is at the heart of every ServiceNow engagement — translating business requirements into platform solutions, bridging stakeholders and delivery teams, and ensuring every implementation is anchored in sound process design and organisational readiness.

Role & Responsibilities

• • Facilitate and document requirements workshops with business and IT stakeholders across all relevant process areas
• • Translate business requirements into ServiceNow configuration specifications, process maps, user stories, and functional design documents
• • Maintain requirements traceability matrices and ensure all requirements are tracked from discovery through to sign-off
• • Advise stakeholders on ServiceNow capabilities, standard processes, and configuration options for their module

Requirements

• • Minimum of 5 years Business analysis experience
• • Strong facilitation and communication skills — able to run workshops and manage diverse stakeholder groups
• • Ability to produce clear, structured BA artefacts: process maps, user stories, test scripts, RTMs, and RAID logs
• • Understanding of the ServiceNow module relevant to your primary specialism — hands-on platform exposure is an advantage
• • Good understanding of Agile/Scrum — comfortable participating in sprint ceremonies and iterating on requirements
• • At Senior/Lead level: proven track record owning full BA workstreams, leading change management, and engaging executive stakeholders
• Domain knowledge
• • ITSM: ITIL framework, IT service desk operations, change and problem management processes
• • ITOM: IT infrastructure environments (server, network, cloud); CMDB governance and CSDM concepts; Discovery scoping and CI lifecycle management
• • HRSD: HR service delivery processes across HR COEs; PDPA and HR data privacy awareness
• • CSM: omnichannel customer service operations, SLA/entitlement management, contact centre processes
• • GRC/IRM: enterprise risk, compliance, and audit processes; MAS TRM and ISO 27001 awareness (Singapore-regulated clients)
• • SPM: portfolio and project management methodologies (PMBOK, PRINCE2, SAFe); PMO operating models
• • FSM: field service operations, scheduling, work order management, and asset maintenance governance
• Certifications
• • ITIL Foundation v3/v4 — Preferred at all levels
• • ServiceNow CSA — Preferred from BA level; advantageous at Associate
• • ServiceNow CIS in primary module — Preferred from Senior BPC level
• • CBAP / CCBA — Advantageous at Senior BPC level
• • Agile / Scrum Practitioner — Advantageous at all levels
• • Domain certifications (e.g., ISO 27001, PMP) — Module-specific advantageous
• Education
• • Degree in Information Systems, Computer Science, Business, Engineering, or equivalent practical experience