Kerja Sepenuh Masa, Expert Group Demand Planning (Sales - Operation Planning) di LEM Pulau Pinang - Maukerja

The Expert Group Demand Planning & S&OP is responsible for leading the end-to-end Sales & Operations Planning (S&OP) process, demand planning activities, and global allocation management to ensure optimal balance between customer demand, supply capabilities, and business objectives. The role drives cross-functional alignment with executive leadership, ensures achievement of company KPIs, and provides data-driven insights through planning and performance dashboards.

Job Descriptions:

1.Lead S&OP Process

• Lead and facilitate the monthly S&OP cycle across Sales, Marketing, Supply Chain, Operations, and Finance.
• Drive consensus demand and supply plans aligned with business strategy.
• Lead executive S&OP reviews and provide recommendations to support decision-making.
• Ensure alignment between operational plans and company financial targets.

2. Demand Planning Leadership

• Develop and maintain accurate demand forecasts at global and regional levels.
• Analyse demand trends, market intelligence, customer requirements, and planning assumptions.
• Identify risks and opportunities impacting forecast performance.
• Collaborate with commercial and regional teams to continuously improve forecast quality.

3. Global Allocation Management

• Define and govern global allocation strategies during supply constraints with flexibility.
• Ensure fair and optimized allocation of products across regions, customers, and business units.
• Lead allocation review meetings and drive stakeholder alignment.
• Balance customer service, inventory, revenue, and profitability objectives.

4. Executive Alignment & Stakeholder Management

• Lead planning and allocation discussions with senior leadership and executive teams.
• Present key planning assumptions, risks, opportunities, and mitigation plans.
• Facilitate decision-making through effective communication and data-driven insights.
• Drive alignment across regional and global organizations.

5. KPI Management & Dashboard Development

• Design, maintain, and continuously improve planning and allocation dashboards.
• Monitor and report key performance indicators including:
• Forecast Accuracy (MAPE, Bias)
• Demand Changes and Volatility
• Inventory Health
• Customer Service Level (OTD/OTR)
• Global Allocation Performance
• Supply-Demand Gap Analysis
• S&OP Plan Adherence
• Provide actionable insights and recommendations based on KPI trends.

6. Continuous Improvement

• Identify and implement process improvements to enhance forecast effectiveness.
• Drive digitalization( like IBP), automation, and analytics initiatives related to forecast/ demand.
• Establish best practices and governance standards for demand planning processes.
• Support strategic projects related to supply chain optimization and business growth.

Job Requirements:

• 10+ years of experience in Supply Chain Planning, Demand Planning or S&OP.
• Minimum 3-5 years in a regional or global planning leadership role.
• Proven experience leading end-to-end S&OP & Demand processes and executive reviews.
• Experience managing demand forecasting, inventory planning, and supply-demand balancing.
• Hands-on experience in global allocation management during capacity or supply constraints.
• Strong track record of driving forecast accuracy, inventory optimization, and customer service improvements.
• Experience collaborating with cross-functional teams including Sales, Operations, Finance, Procurement, and Executive Management.
• Experience developing and managing KPI dashboards and business intelligence reporting.
• Exposure to ERP and planning systems (e.g., SAP, Oracle, D365, Kinaxis, OMP, APO, or equivalent).
• Experience leading continuous improvement, process standardization, and digitalization initiatives.

Technical Skills

• Strong expertise in S&OP, Demand Planning, Supply Planning, and Inventory Management.
• Experience in a multinational manufacturing environment.
• Exposure to global supply chain networks and multi-site planning.
• Advanced analytical and problem-solving skills.
• Experience with ERP (D365), APS, and Business Intelligence tools.
• Strong dashboard development (Power BI) and KPI reporting capabilities.
• Advanced Excel and data analytics skills

Our Commitment to Inclusion

We welcome applications from all qualified individuals, regardless of gender, background, identity, or experience.

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