Kerja Sepenuh Masa Senior Executive Retail, Gaji tinggi MYR 4,500 di Guzel Trading Selangor - Maukerja

We are seeking a dynamic, analytical, and results-driven Senior Retail Operations & Sales Executive to spearhead boutique/outlet performance. In this elevated leadership role, you will be responsible for maximizing store profitability, optimizing operational workflows, elevating the overall customer journey, and mentoring frontline fashion advisors to achieve peak performance. If you possess a sharp commercial acumen, a passion for fashion, and a proven track record in driving luxury or contemporary retail sales, we invite you to elevate your career with us.

Key Responsibilities1. Revenue & Performance Management

• Drive store-wide profitability, consistently achieving and exceeding ambitious monthly, quarterly, and annual sales quotas and KPIs.
• Analyze key retail metrics including Conversion Rate, Average Order Value (AOV), Units Per Transaction (UPT), and foot traffic patterns to formulate targeted up-selling and cross-selling initiatives.

2. Leadership, Coaching & Talent Development

• Supervise, mentor, and foster the professional growth of retail sales associates and part-time personnel.
• Lead daily huddles and structured training sessions focusing on brand ethos, seasonal product knowledge, loss prevention, and advanced styling techniques.

3. Visual Merchandising & Inventory Integrity

• Uphold global brand guidelines across visual merchandising displays, window installations, and mannequin styling to maximize visual appeal and drive foot traffic.
• Oversee inventory management, stock replenishment, and cycle counts, minimizing shrinkage and maintaining optimal stock accuracy.

4. Clienteling & Customer Experience Excellence

• Spearhead personalized styling and high-touch customer service initiatives to cultivate long-term brand loyalty and expand the VIP customer base.
• Proactively manage and resolve escalated customer service inquiries, ensuring a seamless and premium shopping experience.

5. Strategic Planning & Commercial Initiatives

• Collaborate with management to plan and execute seasonal campaigns, VIP nights, and large-scale warehouse sales events.
• Provide actionable feedback to headquarters regarding regional fashion trends, consumer behavior, and competitor analysis.

6. Operational Efficiency & Financial Control

• Manage strategic staff scheduling and roster forecasting to align staffing levels seamlessly with peak traffic hours and labor budget constraints.
• Oversee comprehensive cash management protocols, daily reconciliations, end-of-day closing, and audit compliance with zero discrepancies.

Job Requirements

• Experience: Minimum 3 to 4 years of progressive retail experience, with at least 2 years in a supervisory, keyholder, or senior sales capacity within fashion retail.
• Core Competencies: Advanced commercial awareness, exceptional problem-solving abilities, and robust team leadership skills.
• Personal Attributes: Passionate about fashion trends, target-driven, hands-on, highly adaptable, and willing to work flexible retail hours, including weekends and public holidays.
• Availability: Able to commence work by October 2026.

Pay: RM3,400.00 - RM4,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Are you comfortable working retail hours, including weekends and public holidays? (Yes / No)
• What is your expected monthly basic salary?
• Are you able to commence work by October 2026? (Yes / No)

Experience:

• Retail: 1 year (Preferred)
• Team Leader/Supervisor?: 1 year (Preferred)

Work Location: In person