Leading Utilities Group company
Duration: 6 months, extendable/convertible
Working Location: Kallang Sector
Working hours: 08.30am – 6.00pm (Monday to Friday)
Job Responsibilities
Manage end-to-end refund requests, including customer communication and status updates.
Coordinate with third-party providers and Accounts Payable (AP) on refund processing and payment tracking.
Prepare and process weekly refund batches and reconciliation activities.
Monitor refund cases and maintain accurate supporting documentation.
Generate reports on pending, failed and completed refunds.
Follow up on outstanding cases to ensure timely closure.
Support ad hoc operational and administrative activities as required.
Requirements
Diploma in Business Administration, Operations, or related disciplines.
Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, data validation and filtering.
Strong attention to detail, organizational and multitasking skills.
Good communication and stakeholder management skills.
Able to work independently and meet tight deadlines.
Relevant operations/customer service experience is an advantage.
Entry-level candidates with strong administrative skills are welcome.
EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394