- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Customer Service Agent - Live Chat (Insurance Bank | UP4000), Gaji tinggi SGD 4,000 di PERSOL Central Region (Singapore) - Maukerja
Customer Service Agent - Live Chat (Insurance Bank | UP4000)
PERSOL
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Location: Eunos (5 mins walk from MRT)
Working Hours:
Mon to Fri, 9am to 6pm
Salary:
Between $2800 - $4000 (Depending on experiences) +
Completion Bonus
Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to
phone enquiries from our policyholders and financial representatives and live chats from our financial representatives,
effectively maintaining our Contact Centre’s high level of accessibility.
The Job
Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
resolution with good closure
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
Ensure effective and timely follow-up as promised to customers / financial representatives
Assess appeals and put up recommendation to Managers/Head/HOD
Perform additional or overtime duties during operational exigencies when required
Assist with ad-hoc initiatives/projects when delegated by management
Our Requirements
Diploma/degree holder qualifications with relevant experience will be preferred
Comfortable talking to customers from all walks of life
Comfortable chatting through typing via live chat system with financial representatives
Good interpersonal and communication skills
Possess a cheerful disposition
A team player who works well in a dynamic environment
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA Reg. ID: R25157446 (Katherine Carlen)
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
Working Hours:
Mon to Fri, 9am to 6pm
Salary:
Between $2800 - $4000 (Depending on experiences) +
Completion Bonus
Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to
phone enquiries from our policyholders and financial representatives and live chats from our financial representatives,
effectively maintaining our Contact Centre’s high level of accessibility.
The Job
Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
resolution with good closure
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
Ensure effective and timely follow-up as promised to customers / financial representatives
Assess appeals and put up recommendation to Managers/Head/HOD
Perform additional or overtime duties during operational exigencies when required
Assist with ad-hoc initiatives/projects when delegated by management
Our Requirements
Diploma/degree holder qualifications with relevant experience will be preferred
Comfortable talking to customers from all walks of life
Comfortable chatting through typing via live chat system with financial representatives
Good interpersonal and communication skills
Possess a cheerful disposition
A team player who works well in a dynamic environment
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA Reg. ID: R25157446 (Katherine Carlen)
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
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