Kerja Sepenuh Masa Guest Relations Supervisor (Front Office), Gaji tinggi SGD 3,800 di St. Regis Hotels Central Region (Singapore) - Maukerja

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

~ Minimum 1-2 Years of working experience preferably in the hotel industry

Situated at thecity’s best address - the crossroads of the famed Orchard Road shopping belt and the Singapore Botanic Gardens, a World UNESCO Heritage Site, The St. Regis Singapore offers timeless elegance and peerless service synonymous with the St.Regis brand. Here, the House of Astor’s longstanding traditions and rituals come to life through our signature Bloody Mary cocktail, seasonal afternoon teas, daily evening champagne sabrage, and our 24-hour legendary St. RegisButler Service.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global

team, and

become

the best version of you.