Company Overview
Tuck Lee Ice Pte. Ltd. is a leading ice supplier and manufacturer in Singapore since 1935, known for quality, innovation, and customer satisfaction, serving the market with nearly 90 years of industry expertise.
Job Summary
You will install, maintain, and repair refrigerators and freezer fridges, ensuring operational functionality and customer satisfaction while adhering to safety protocols and documenting service activities accurately.
Responsibilities
- Install and configure refrigerators and freezer fridges to ensure full operational functionality
- Perform routine preventative maintenance services to sustain equipment reliability
- Diagnose and troubleshoot onsite issues independently to achieve first-time fixes and minimize repeat repairs
- Follow all safety protocols during repair and maintenance work
- Provide clear explanations to customers to maintain high customer satisfaction (CSAT)
- Maintain a clean and organized workspace during service visits
- Collect and document customer feedback to support product and service improvements
- Accurately record service reports, parts usage, and customer feedback in a timely manner
- Diagnose and repair returned products in-house efficiently
- Arrange warehouse spare parts and manage disposal activities as needed
- Execute ad-hoc projects and duties assigned by the reporting manager
Required competencies and certifications
- Possess a valid Class 3 Singapore driving license
Preferred competencies and qualifications
- 0–2 years of onsite technician experience in the consumer electronics industry
- Ability to troubleshoot freezer fridge coolness issues effectively
- Excellent interpersonal skills to communicate technical issues clearly to users
- Certificates or licenses related to welding, electrical work, plumbing, or refrigerant handling are advantageous
- O level education or above
Other Information
- Working hours: 5-day work week with willingness to perform overtime as required