Kerja Sepenuh Masa Customer Service, Gaji tinggi SGD 2,300 di JOVEN ELECTRIC (S) PTE LTD Central Region (Singapore) - Maukerja

About JOVEN Electric

Established in Malaysia in 1983, JOVEN Electric is a home-grown water heater and home appliance brand with a presence across Southeast Asia.

JOVEN Electric (S) Pte Ltd was established in Singapore in 1995. Our Singapore office is located at Ubi Techpark, 10 Ubi Crescent.

We are looking for a responsible and customer-oriented Customer Service Officer to join our Singapore team. You will play an important role in supporting our customers from product enquiries through to after-sales service and service appointment coordination.

This is an office-based position with regular working hours and no shift work.

Key Responsibilities

• Handle customer enquiries and after-sales service requests via phone, WhatsApp and other communication channels.

• Arrange and coordinate service appointments with customers and service technicians.

• Process customer orders, service requests and related documentation accurately.

• Provide customers with basic product, warranty and service information.

• Follow up on ongoing service cases to ensure that customers receive timely updates.

• Handle customer feedback and complaints professionally and work towards appropriate resolutions.

• Liaise with technicians, installers and internal departments to resolve customer issues.

• Maintain accurate customer and service records in the company's systems.

• Identify recurring customer or service issues and highlight them to management for improvement.

• Assist with general administrative duties relating to customer service and after-sales operations.

• Perform other reasonable duties as assigned from time to time.

Requirements

• Minimum NITEC / Higher NITEC / Diploma or equivalent qualification.

• At least 1 year of customer service, administrative or service coordination experience preferred.

• Fresh graduates with a positive attitude and willingness to learn may also be considered.

• Good written and verbal communication skills.

• Patient, responsible and customer-service oriented.

• Able to communicate clearly and professionally when handling difficult customer situations.

• Organised and meticulous with good attention to detail.

• Able to manage multiple customer cases and priorities at the same time.

• Comfortable using Microsoft Office and general computer systems.

• Able to work independently while being a good team player.

• Experience in after-sales service, home appliances, service coordination or technical customer support would be an advantage.