Job Description
We are expanding our automotive spray painting and repair division into the
motor accident claims and insurance repair business
.
We are looking for an experienced
Senior Motor Accident Claims Executive
who is familiar with the Singapore motor accident insurance claims industry and is able to independently manage accident claims from start to completion.
The successful candidate will also play an important role in helping the company establish and grow our accident claims department.
Responsibilities
Handle motor accident insurance claims from start to completion
Advise customers on accident reporting and insurance claim procedures
Prepare and submit all necessary claim documents
Prepare accident repair quotations and estimates
Liaise with insurance companies, surveyors, loss adjusters, lawyers and other relevant parties
Arrange vehicle inspections and accident surveys
Follow up on claim approvals and repair authorisations
Coordinate accident repairs with our workshop, panel beating and spray painting teams
Update customers on claim and repair progress
Handle supplementary repair claims where additional damage is discovered
Follow up on outstanding claims and payments
Maintain proper documentation and records for all accident cases
Assist with disputes and claim-related correspondence
Build and maintain strong working relationships with insurers, surveyors and industry partners
Develop and improve internal
SOPs and workflows for the Accident Claims Department
Support management in growing the accident claims and insurance repair business
Requirements
Minimum
3 years of relevant experience in Singapore motor accident claims preferred
Previous experience with a motor accident repair workshop, insurer, claims department, surveyor or related automotive business
Strong knowledge of the
Singapore motor accident insurance claim process
Familiar with Own Damage claims, Third-Party claims, accident reporting and vehicle surveys
Able to prepare accident repair quotations and supporting documentation
Good understanding of panel beating, accident repair and spray painting will be an advantage
Strong communication and negotiation skills
Able to liaise professionally with customers, insurers, surveyors and lawyers
Organised and able to manage multiple ongoing cases
Able to work independently with minimal supervision
Existing relationships or contacts within the motor insurance and accident repair industry will be an advantage
Who We Are Looking For
We are looking for more than an administrative claims processor.
The ideal candidate should be an experienced industry professional who can
take ownership of the accident claims operation
, manage cases independently and establish a strong accident repair and insurance claims business.
Candidates who have experience building up an accident claims department or who have an existing industry network are highly encouraged to apply.
What We Offer
Established automotive business
Existing spray painting and vehicle repair facilities
Opportunity to help build and grow a new Accident Claims Department
Competitive salary based on experience
Performance incentives for suitable candidates
Career progression and leadership opportunities as the department grows