Kerja Sepenuh Masa, ServiceNow Technical Project Manager di Lancesoft Malaysia Federal Territory - Maukerja

Job Title: ServiceNow Technical Project Manager

*Job Purpose*

Lead end-to-end ServiceNow transformation projects across ITSM, ITOM, ITAM, CMDB, and ROC, ensuring timely, quality, and budget-compliant delivery while coordinating technical teams, stakeholders, and vendors.

*Key Responsibilities*

* Plan, manage, and deliver ServiceNow projects from development through deployment.

* Manage ITSM, ITOM, ITAM, and CMDB implementations and integrations.

* Track project scope, schedule, budget, resources, risks, issues, and dependencies.

* Coordinate cross-functional technical teams, business stakeholders, and vendors.

* Ensure ServiceNow governance, ITIL, compliance, testing, and quality standards.

* Manage project communication, change management, training, and stakeholder reporting.

*Requirements*

* Degree in Computer Science, IT, Engineering, or related field.

* 6–10+ years of ServiceNow technical project management experience.

* Proven experience delivering large-scale ServiceNow implementations.

* Strong knowledge of ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, Event Management, SAM, and HAM.

* Experience with Jira, MS Project, or ServiceNow PPM.

* Strong leadership, stakeholder management, risk management, and communication skills.

*Preferred Certifications*

PMP | PRINCE2 | Scrum Master/Agile/SAFe | ITIL Foundation | ServiceNow CSA/CAD