Kerja Sepenuh Masa Assistant Front Office Manager, Gaji tinggi MYR 4,000 di KiN Hospitality Malaysia Federal Territory - Maukerja

Job Summary
We are looking for an experienced Assistant Front Office Manager to support the Front Office Manager in overseeing all Front Desk, Guest Services and Duty Management operations. This role drives service excellence, leads and develops the Front Office team, and ensures smooth day-to-day operations across all shifts, deputizing for the Front Office Manager as needed.

Key Responsibilities

• Assist the Front Office Manager in overseeing daily Front Office operations, ensuring consistent, high-quality guest service across all shifts
• Supervise, coach and develop Front Office Supervisors, Guest Service Officers and Bellmen
• Act as Duty Manager, handling escalated guest complaints, service recovery and operational incidents with sound judgement
• Monitor occupancy, room inventory and rate accuracy in the PMS, liaising with Reservations and Revenue on availability and forecasting
• Review and approve front desk cash handling, billing and shift closing reports for accuracy and compliance
• Drive VIP handling, guest recognition and loyalty programme participation
• Coordinate with Housekeeping, F&B, Security and Engineering to ensure seamless guest experience
• Conduct audits and spot-checks to ensure compliance with brand/service standards, SOPs and statutory requirements (e.g. guest registration, immigration, security, PDPA)
• Assist in recruitment, onboarding, scheduling and performance management for the Front Office team
• Deputize for the Front Office Manager in their absence

Requirements

• Diploma/Degree in Hospitality Management or a related field
• Minimum 4-5 years' experience in Front Office/Guest Services within a 4- or 5-star hotel, including at least 2 years in a supervisory or assistant managerial capacity
• Strong working knowledge of hotel PMS systems and revenue/occupancy management
• Good command of English and Bahasa Malaysia, both oral and written; another language is an advantage
• Strong leadership, problem-solving and guest-recovery skills
• Willing to work shifts, weekends and public holidays, with flexibility to act as Duty Manager

Pay: From RM4,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person