Kerja Sepenuh Masa, Japanese Customer Service Team Lead di Devloit - Maukerja

Job Opening: Customer Service Team Lead - (Japanese Speaker) – Relocation Opportunity

Location: Cyberjaya, Malaysia

Work Setup: Onsite

Employment Type: Full-Time

Relocation Support: Provided

Relocation Support includes

1 way Flight Ticket

14 days stay accommodation

Employment Pass Sponsorship

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About the Role

Position Summary:

Job Summary

We are looking for an experienced Japanese Customer Service Team Lead to manage and support a team handling Japanese-speaking customers. The ideal candidate should have strong Japanese communication skills, leadership experience, and the ability to manage customer service operations in a fast-paced environment.

Key Responsibilities

• Lead, coach, and motivate a team of Japanese-speaking Customer Service Representatives.
• Monitor team performance against KPIs such as CSAT, AHT, SLA, quality, and productivity.
• Handle escalated customer issues and ensure timely and effective resolution.
• Conduct regular coaching, feedback sessions, and performance reviews.
• Monitor customer interactions and ensure compliance with quality standards and company policies.
• Prepare and analyze daily/weekly/monthly performance reports.
• Coordinate with internal teams to resolve operational and customer-related issues.
• Identify process gaps and recommend improvements to enhance customer experience.
• Support training, onboarding, and knowledge-sharing activities for team members.
• Ensure smooth operations during assigned shifts and maintain appropriate team coverage.

How to A

Send your resume to *************