- Toa Payoh Central Region (Singapore) Singapore
Kerja Sepenuh Masa Application Support Engineer (Production Support) _ Contract, Gaji tinggi SGD 7,000 di NTT SINGAPORE PTE. LTD. Central Region (Singapore) - Maukerja
Application Support Engineer (Production Support) _ Contract
NTT SINGAPORE PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Application Support Engineer (Production Support)
Contract Duration:
12 Months
Location:
Changi , Singapore
Employment Type:
Contract
We are looking for an Application Support Engineer to support business-critical applications for our client, a leading financial institution in Singapore. The role will focus on production support, incident troubleshooting, application monitoring and working closely with technical and business teams to ensure system stability and timely resolution of issues.
Responsibilities
Provide L1/L2 production and application support for business-critical applications.
Investigate production incidents, system alerts and user-reported issues.
Perform initial troubleshooting through application logs, monitoring dashboards and database queries.
Monitor and analyse application logs using tools such as Kibana, Grafana, Splunk or similar.
Perform SQL queries on Oracle, MS SQL Server, PostgreSQL or similar databases for investigation and troubleshooting.
Work closely with L3 support, development and infrastructure teams to resolve application issues.
Manage incidents and service requests and ensure timely resolution within agreed SLAs.
Support application releases, deployments and change activities.
Assist with CI/CD activities using Jenkins, Git or similar tools.
Support applications running on Linux/Unix environments.
Participate in root cause analysis for recurring production issues.
Maintain operational procedures and application support documentation.
Provide timely updates to business users and technology stakeholders during incident resolution.
Requirements
Diploma or Degree in Information Technology, Computer Science, Engineering or a related discipline.
2–4 years of relevant experience
in Application Support, Production Support, Site Reliability Engineering or a similar role.
Hands-on experience with
Linux/Unix
environments.
Good working knowledge of
SQL
and relational databases.
Experience in production incident troubleshooting and
log analysis
.
Experience with monitoring tools such as
Kibana, Grafana, Splunk
or equivalent.
Exposure to
Jenkins, Git and CI/CD
processes is advantageous.
Knowledge of
Python, Java or Shell scripting
would be beneficial.
Exposure to
Kubernetes, container technologies or AWS
would be an advantage.
Experience in banking or financial services is preferred but not mandatory.
Exposure to
Equities, Trading or Capital Markets
applications would be an added advantage.
Strong analytical, troubleshooting and communication skills.
Able to work effectively with business users and cross-functional technology teams.
Interested candidates are kindly requested to email their CV with their experience to
*************
We look forward to your application!
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.
Contract Duration:
12 Months
Location:
Changi , Singapore
Employment Type:
Contract
We are looking for an Application Support Engineer to support business-critical applications for our client, a leading financial institution in Singapore. The role will focus on production support, incident troubleshooting, application monitoring and working closely with technical and business teams to ensure system stability and timely resolution of issues.
Responsibilities
Provide L1/L2 production and application support for business-critical applications.
Investigate production incidents, system alerts and user-reported issues.
Perform initial troubleshooting through application logs, monitoring dashboards and database queries.
Monitor and analyse application logs using tools such as Kibana, Grafana, Splunk or similar.
Perform SQL queries on Oracle, MS SQL Server, PostgreSQL or similar databases for investigation and troubleshooting.
Work closely with L3 support, development and infrastructure teams to resolve application issues.
Manage incidents and service requests and ensure timely resolution within agreed SLAs.
Support application releases, deployments and change activities.
Assist with CI/CD activities using Jenkins, Git or similar tools.
Support applications running on Linux/Unix environments.
Participate in root cause analysis for recurring production issues.
Maintain operational procedures and application support documentation.
Provide timely updates to business users and technology stakeholders during incident resolution.
Requirements
Diploma or Degree in Information Technology, Computer Science, Engineering or a related discipline.
2–4 years of relevant experience
in Application Support, Production Support, Site Reliability Engineering or a similar role.
Hands-on experience with
Linux/Unix
environments.
Good working knowledge of
SQL
and relational databases.
Experience in production incident troubleshooting and
log analysis
.
Experience with monitoring tools such as
Kibana, Grafana, Splunk
or equivalent.
Exposure to
Jenkins, Git and CI/CD
processes is advantageous.
Knowledge of
Python, Java or Shell scripting
would be beneficial.
Exposure to
Kubernetes, container technologies or AWS
would be an advantage.
Experience in banking or financial services is preferred but not mandatory.
Exposure to
Equities, Trading or Capital Markets
applications would be an added advantage.
Strong analytical, troubleshooting and communication skills.
Able to work effectively with business users and cross-functional technology teams.
Interested candidates are kindly requested to email their CV with their experience to
*************
We look forward to your application!
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.
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