Serve as the main liaison for customers on freight-related inquiries, bookings, and shipment status updates
Coordinate with internal departments, carriers, and external service providers to ensure smooth and timely cargo operations
Address customer complaints efficiently, providing quick and effective solutions to ensure a positive service experience
Prepare and verify all required shipping documentation, including invoices, bills of lading, and import/export paperwork
Track shipments and proactively inform customers of any updates, delays, or issues
Assist in preparing freight quotations and support rate negotiations with customers
Maintain up-to-date customer records and ensure all transactions are accurately recorded in the system
Ensure full compliance with customs regulations, industry standards, and internal company policies
Collaborate with the sales team by responding to service-related questions and supporting follow-up with clients
Proactively seek areas for improvement in service processes to increase operational efficiency and customer satisfaction
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.
We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.
Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.
With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.
Let us help you take the next step—reach out to explore current opportunities or to speak with our team.