Kerja Sepenuh Masa, WELFARE MANAGER di National Kidney Foundation Of Malaysia (NKF) Selangor - Maukerja

1. JOB DESCRIPTION

• To support and maximize the psychosocial functioning of dialysis patients and their families at

NKF. ESRD is a debilitating disease. The dialysis treatment derailed and altered the life course

of the patients and their families. It impacted them negatively, financially, psychologically, and

socially due to end-stage renal disease and the complexity of the treatment regimen.

• The NKF welfare services are provided to improve their interacting financial, physical,

psychological, and social conditions, which can impact outcomes, including a poorer quality of

life and uncertainty in the life course.

• To be in charge of and responsible for the team of Welfare Officers and Welfare Assistants in

implementing welfare-related programmes and activities within the organization to improve the

dialysis patients’ well-being.

2. KEY RESPONSIBILITIES

2.1 Patient Management:

i. Supervision and Support

a. Provide supervision and support in areas of patient management in registration,

engaging, interviewing, data collection, assessing, conceptualizing, planning,

intervening, and monitoring for the best patient outcomes.

ii. Standards in Processes, Procedures, and Practices – are maintained and conducted promptly in

the Welfare programmes and service delivery:

a. NKF HD Programme

i. Perform the social and financial assessment of new applications for admission

into the NKF HD programme,

b. MOH HD Subsidy application

i. Liaison with DCs and patients on the applications, including the renewal of MOH

HD subsidy

ii. Applications conform to the MOH standards for submission

iii. Monthly reporting to MOH on the list of patients receiving the MOH HD Subsidy

c. NKF Subsidies

i. The processes and SOPs for NKF subsidies are maintained

ii. Ensure delivery of the NKF HD subsidies with timely validated evaluative reports

iii. The subsidies budget expenditures are monitoredd. NKF Portable subsidies on NKF PD Subsidy, NKF Kidney Transplant Subsidy, NKF Rare

Kidney Disease Subsidy, and NKF Paediatric Vascular Access Subsidy.

i. Perform the social and financial assessment on the applications (new and

continual) for the subsidy with timely, evaluative, validated reports

ii. The subsidy budget expenditures are monitored

iii. Casework and Counseling

a. To deal with physical, emotional, social, and financial problems resulting from kidney

disease and dialysis by patients and their caregivers

b. To support patients in accepting, adjusting, and coping with their life on dialysis

c. To help improve their physical health and mental health outcomes

d. To motivate physically fit and young patients to Return to Work and vocational

rehabilitation

e. To provide Helpline support and counsel received (telephone, e-mails, etc) from the

general public in connection with NKF welfare services and other matters on

psychosocial aspects of kidney failure and treatment.

iv. Yearly Patient Review

a. To visit the patients at the dialysis centres at least once a year and also when the need

arises for review and provide counsel on psychosocial issues

b. The reviews are conducted on psychosocial issues and update the patient’s socio

economic status

c. Conduct HrQOL measurement to assess, address, research, and intervene to improve

outcomes

v. Networking

a. Network with relevant government and non-government organisations to promote and

assist patients with financial subsidies and other support

vi. Patient Selection & Welfare Committee

a. Organise the bi-monthly PSWC meetings

b. Seek formal approval of new applicants into NKF DCs

c. Present the Welfare Manager report on admission, subsidies, activities, and budget

utilised

d. Discuss and conclude on issues related to patient welfare

e. Prepare and seek Annual Welfare Budget approval

f. Decision-making on NKF welfare matters, policy, procedures, programmes and activities

2.2 Welfare Activities

vii. Family Day

a. Organise by the Dialysis Centres; raise the PR for the centres abiding by financial

procedures and processes

b. Monitor budget allocation

viii.NKF Patient & Caregiver Support Community

a. Facilitate the participation of NKF patients and caregivers to support (informal) one

another via NKF social media access

ix. Patient Forum

a. Plan and organize the Annual Patient Forum

2.3 Administrative Duties in the Welfare Department

Patient-Related:

a. Prepare the Welfare Budget (Patient & Staff) for approval by Management and PSWC

b. Monitor Welfare Budget and Subsidies, abiding by financial standards and procedures

c. Provide timely reports and updates to the Management

d. Prepare the annual report of the welfare department,

e. Liaise with Centre Managers/ Staff Nurses in charge of all NKF centres on patient

welfare matters

f. Other relevant duties in connection with patient welfare

Staff-Related:

g. Supervise staff to ensure smooth flow of work in the Department

h. Authorize staff leave, travel, claims, etc

i. Perform other duties as may be directed by the Head of Medical, Chief Executive

Officer, or Board of Directors.

3 COMPETENCIES (attributes, skills, behavior)

• Good team player

• Good listening, attending, and communication skills

• Strong interpersonal skills and ability to interact with all levels of people

• Good presentation & organising skills

• Able to drive and possess own transport

• Resourceful, creative & able to work independently with minimum supervision

• Possess strong problem-solving/decision-making skills

• Passion for patient care

• Experience in Social Work and Counselling abiding by the Standard of Practice

• Knowledge and Experience with assessment tools and research work

• Competence with statistical software, like SPSS

• Management skills

4 KEY RELATIONSHIPS

4.1

Directly Reports To

:

Chief Executive Officer

Chairman, Patient Selection & Welfare

Committee

Medical Programme Manager

4.2

Directly Supervises

Job Description – Welfare Manager

Asst Welfare Manager

Senior Welfare Officers

Welfare Officers

Senior Welfare Assistants

Welfare Assistants

4.3

Reports Functionally To

:

Medical Programme Manager

4.4

Work Relationships

:

(Indicate which specific department(s) that

the incumbent will be working closely with)

Dialysis Centres

Human Resource Department

Public Education Department

Finance & Administration Department

PR & Communications Department

Project Department

Dialysis Department

Training Department

4.5

Management Reports

:

(Reports that the incumbent is required to

submit)

Welfare Manager’s Report for the Patient

Selection & Welfare Committee Meeting

Welfare Manager’s Report for the Management

Meeting

Yearly Report on NKF Welfare, the social

demographics and activities

Quarterly Report for the BOD

5 POSITION SPECIFICATIONS

5.1

Qualifications

:

Basic Degree/ Diploma etc)

Basic degree in Social Work/Counseling

Be able to hold the Social Work Practising

Certificate, when the Social Work Profession Act

2026 is enforced.

Holder of a Counseling Practising Certificate.

5.2

Working Experience

:

(Total years, Type)

Minimum 6-10 years of experience in Social

Work/ Counseling, in a medical setting