Kerja Sepenuh Masa Floor Coordinator-Duty Officer, Gaji tinggi MYR 2,300 di SFS Binaharta Sdn Hd Federal Territory - Maukerja

About the Role

We are looking for a Duty Officer / Floor Coordinator to support the day-to-day operations of our client facilities. This role focuses on site coordination, customer service, monitoring of facility conditions and follow-up of service requests to ensure a smooth and positive experience for building occupants and clients.

Key Responsibilities

• Monitor daily operations and general conditions within the assigned floors/areas.
• Act as the first point of contact for tenants, occupants and clients regarding facility-related requests and enquiries.
• Receive, record and follow up on complaints, service requests and maintenance issues.
• Coordinate with technicians, housekeeping, security, helpdesk and other site teams to ensure requests are attended to promptly.
• Conduct routine floor inspections to identify maintenance, cleanliness, safety or facility-related issues.
• Monitor and follow up on outstanding work orders and ensure timely closure.
• Assist in coordinating floor moves, workstation requirements, events and other workplace activities where required.
• Escalate technical, safety or operational issues to the relevant Supervisor / Facilities Manager.
• Maintain proper records, logbooks, inspection checklists and daily reports.
• Assist in monitoring contractors and service providers working within assigned areas.
• Ensure the assigned floors/areas are maintained according to client standards, SLA and FM requirements.
• Assist during emergencies, incidents and building operational activities when required.
• Provide regular updates to the Facilities Manager / Site Manager on outstanding issues and operational matters.
• Perform other duties as assigned by the Facilities Manager / Site Manager.

Requirements

• Minimum SPM / Certificate / Diploma in Business Administration, Facilities Management, Hospitality, Building Management or a related field.
• 1–3 years of experience in facilities management, building management, customer service, front office, helpdesk or site coordination is preferred.
• Experience in a commercial building, office, mall, hotel or other managed facility will be an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with a professional and approachable manner.
• Good coordination, follow-up and problem-solving skills.
• Able to manage multiple requests and priorities.
• Basic knowledge of Microsoft Office, particularly Word and Excel.
• Able to work independently and as part of a site operations team.
• Willing to work shifts, weekends and public holidays according to site operational requirements.

Pay: RM1,900.00 - RM2,300.00 per month

Work Location: In person