Kerja Sepenuh Masa, Capital Market - Client Channel di Pride Global Federal Territory - Maukerja

Client Channel Enablement Manager (Digital Platform Onboarding)

Employment Details

• Employment Type: Contract
• Experience: Minimum 5 years
• Location: Kuala Lumpur

Job Summary

We are seeking an experienced Client Channel Enablement Manager to drive the onboarding, adoption, and optimization of digital platforms supporting pre- and post-trade services. This role will act as the key liaison between clients, internal stakeholders, and external vendors to ensure seamless digital channel implementation, efficient issue resolution, and continuous enhancement of the client experience.

The ideal candidate will have strong experience in digital platform onboarding, channel enablement, stakeholder management, and financial markets operations, with the ability to lead digital transformation initiatives and improve operational efficiency.

Key Responsibilities

Digital Platform Onboarding & Channel Enablement

• Lead end-to-end onboarding of clients onto internal and third-party digital platforms for pre- and post-trade services.
• Drive digital channel adoption by identifying client needs and recommending suitable digital enablement solutions.
• Manage client onboarding activities, ensuring timely implementation and a seamless user experience.
• Act as the primary point of contact for digital platform-related queries from both internal stakeholders and external clients.
• Partner with business, operations, sales, and technology teams to continuously improve digital channel capabilities.

Client & Stakeholder Management

• Build and maintain strong relationships with Sales, Operations, Legal, OCRM, Technology, and external vendors.
• Provide timely resolution of client issues while ensuring excellent service delivery.
• Coordinate User Acceptance Testing (UAT) for new platform enhancements and support client testing activities.
• Produce operational reports and performance metrics for management review.

Documentation & Process Management

• Manage the negotiation and execution of Master Confirmation Agreements (MCAs) for derivatives products.
• Collaborate with Legal teams to resolve documentation-related issues during onboarding.
• Maintain and enhance operational procedures, Desk Operating Instructions (DOIs), and process documentation.
• Identify opportunities to improve workflows, automate processes, and enhance operational efficiency.

Risk, Governance & Compliance

• Ensure compliance with internal policies, regulatory requirements, and operational risk frameworks.
• Monitor operational risks, identify process gaps, and implement corrective and preventive actions.
• Support a strong risk and control culture by adhering to governance standards and regulatory guidelines.
• Promote ethical conduct and compliance with the organization's Code of Conduct.

Requirements

• Bachelor's Degree in Business, Finance, Banking, Information Systems, or a related discipline.
• Minimum 5 years of experience in Client Onboarding, Channel Enablement, Digital Platform Operations, Financial Markets Operations, or Banking Operations.
• Proven experience managing digital platform onboarding and driving client digital adoption.
• Strong understanding of financial markets, trade lifecycle, and pre-/post-trade processes.
• Experience working with external vendors and cross-functional stakeholders.
• Familiarity with UAT testing, process improvement, and operational reporting.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.