What'll you do?
Front-of-House & Client Experience
Welcome Clients, Visitors and employees warmly and professionally.
Deliver a high standard of service to clients and VIP visitors.
Attend to enquiries and ensure requests or concerns and addressed promptly.
Manage incoming calls and direct enquiries to the appropriate person or department
Coordinate meeting room bookings and arrangements for VIP visitors
Office Adminstration
Manage the reception mailbox and day to day correspondence.
Maintain visitor records and other reception documentation.
Coordinate incoming and outgoing mail, courier services and deliveries.
Support invoice processing and general administrative matters.
Prepare reception and operational reports, including visitor statistics, call volumes and incident records.
Facilities & Office Support
Coordinate servicing, maintenance and repairs of office equipment.
Manage office supplies, including procurement, inventory and distribution.
Liaise and maintain good working relationships with vendors and external service providers.
Support the Office Manager in ensuring smooth daily office operations.
Operational Support
Provide day to day operational & administrative support to the Office Manager.
Assist other departments with ad hoc administrative requirements when needed.
Ensure proper handover and backup arrangements are in place to maintain uninterrupted reception and office support.
What We’re Looking For
Diploma or Degree in Hospitality, Hotel Management, Business Administration or a related discipline
Around 3–5 years of relevant experience in reception, front office, hospitality, office administration or workplace services
Experience in a premium hospitality, luxury, banking, financial services or professional corporate environment would be an advantage.
Strong customer-service orientation with a professional and polished presence.
Good organizational skills/ ability to manage multiple priorities.