Full Time Customer Care Assistant Jobs, Salary up to MYR 1,900 in Columbia Asia Hospital - Setapak Federal Territory - Maukerja

, Job Description:

• Operate multiple-call telephone console and route calls to the appropriate person or location
• Provie general information on services offered by the hospital
• Direct guests, patients, relatives and vendors to the appropriate department/staff
• Receive complaints and feedback from customers
• Assist marketing service to consolidate and promote hospital services and facility information i.e. promotions, package via brochures and pamphlets.
• Register, screen and assign patients to the appropriate wards/consultants.
• Accompany patients to the appropriate wards/consultants.

Telephone

• Greet all visitor arrival and departures and assist as required
• Answer all incoming call within three (3) rings, route such calls and take messages accurately.
• Maintain accurate telephone record - review telephone bills.
• Relay accurate information to the correct parties
• Ensure the relevant information is passed on the next shift and recorded in the daily log book.

Ambassador

• Greet all visitor arrival and departures.
• Assist patients with wheelchair or any other requirements.
• Proactively approach customers and offer assistance.
• Provide an end to end customer experience and services including :

a) Daily lobby flows : Greeting, give directions, walk in enquiries & others
b) Collect patient feedback : CEMPIA (To improve Hospital's NPS and PSI)
c) Promote patient's experience via Google Map Rating & Review

• Ensure high levels of customer satisfaction by being knowledgeable on all products/services offered in order to provide excellent service.
• Positive engagement with the patient by understanding their needs through empathy and compassion.

Other Duties

• Daily visit to patients and relatives.
• Carry out work as assigned or requested.

Education and Requirements:

• Minimum SPM or its equivalents/Diploma from any related field
• Preferably with 2 years of experience but fresh graduate are welcome to apply
• Preferably with experience in the service industry, ideally in airline services, premier banking or hotel environment
• Be conversant in English and Bahasa Malaysia, both written and oral
• Good interpersonal skills
• A good team player, energetic and dynamic with passion for customer service

Job Type: Full-time

Pay: From RM1,900.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Setapak: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary?
• How long is your notice period?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person