- Jurong East Central 1 Jurong East Southwest (Singapore) Singapore
Kerja Sepenuh Masa Guest Service Officer-Assistant, Gaji tinggi SGD 2,400 di REST CHINATOWN HOTEL Southwest (Singapore) - Maukerja
Guest Service Officer-Assistant
REST CHINATOWN HOTEL
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
* Basic Salary from $2000 to $2400
* Shift of 12 hours/shift, Morning, Night & Mid Shift
* Night shift allowance
* Review Award
* Quarterly attendance allowance
* Medical bonus
* Performance bonus
The guest service officer is responsible for the care, hospitality and service given to our guests throughout their stay, responsibility such as Check-in/out, customer satisfaction, reasonable guest requirement, cashiering with sales mindset in upselling rooms as well as ensure proper communication with Housekeeper and Maintenance on issue or guest feedback. Ensure guest profile as well as hotels information to remain private and confidential to external parties.
Responsibilities:
1. Ensure personal grooming abide by hotel standard and professionalism
2. Ensure hotel policies are well embedded in mind
3. Ensure Check In/Out procedure that adhere with hotel registration procedure are carried out professionally
4. Perform the necessary cashiering with respect to registration source accordingly
5. Maintains a positive and welcoming attitude all the time in serving/directing guests & receiving/answering a calls
6. Accountable for handling and balancing of daily cash transactions and responsible in proper control and care of issuance hotel Master keys.
7. Thorough understanding and handling of Reservation, Cancelation procedure & Hotel information introduction
8. Handle and controls hotel’s room keys, ensures proper storage and sufficient cards for operational requirement.
9. Diligently follow up on emails/messenger(whatsapps/wechat) received and ensure timely & accurately feedback to guest as well as relevant internal department at all times.
10. Know your stuff on different billing payment, invoicing as well as ensure the accuracy of charging
11. Any other duties assigned by higher Management.
** Successful candidate might be posted to 3 properties in CBD area.
** Experience/Non-Experience/Fresh Graduate welcome to apply.
* Shift of 12 hours/shift, Morning, Night & Mid Shift
* Night shift allowance
* Review Award
* Quarterly attendance allowance
* Medical bonus
* Performance bonus
The guest service officer is responsible for the care, hospitality and service given to our guests throughout their stay, responsibility such as Check-in/out, customer satisfaction, reasonable guest requirement, cashiering with sales mindset in upselling rooms as well as ensure proper communication with Housekeeper and Maintenance on issue or guest feedback. Ensure guest profile as well as hotels information to remain private and confidential to external parties.
Responsibilities:
1. Ensure personal grooming abide by hotel standard and professionalism
2. Ensure hotel policies are well embedded in mind
3. Ensure Check In/Out procedure that adhere with hotel registration procedure are carried out professionally
4. Perform the necessary cashiering with respect to registration source accordingly
5. Maintains a positive and welcoming attitude all the time in serving/directing guests & receiving/answering a calls
6. Accountable for handling and balancing of daily cash transactions and responsible in proper control and care of issuance hotel Master keys.
7. Thorough understanding and handling of Reservation, Cancelation procedure & Hotel information introduction
8. Handle and controls hotel’s room keys, ensures proper storage and sufficient cards for operational requirement.
9. Diligently follow up on emails/messenger(whatsapps/wechat) received and ensure timely & accurately feedback to guest as well as relevant internal department at all times.
10. Know your stuff on different billing payment, invoicing as well as ensure the accuracy of charging
11. Any other duties assigned by higher Management.
** Successful candidate might be posted to 3 properties in CBD area.
** Experience/Non-Experience/Fresh Graduate welcome to apply.
Peringatan Penting
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