Kerja Sepenuh Masa, Front Office Assistant (FOA) di Hospitality 360 Pahang - Maukerja

Front Office Assistant is responsible for greeting guests in an efficient and courteous manner and directing operations at properties and managing the day-to-day needs of these properties, including arrival, departures, Long Stay/Short term tenant and custodial tasks, while interacting with tenants to collect and process rents checks, maintain lease agreements, and showroom to potential lessees.

Responsibilities:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Coordinates room status updates with the housekeeping department.
• Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
• To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews and other related matters pertaining to this platform.
• Reports any unusual occurrences or requests to superior.

Education & Experience

• Completed SPM, Diploma in relevant studies / field.
• Experience in customer service or hospitality (e.g., hotel front desk, guest services).
• Good Communication: Clear speaking and writing, messaging skills to interact with guests.
• Customer Service: Friendly, helpful attitude to solve guest problems and answer questions.
• Organizational Skills: Ability to keep things in order, manage bookings and stay on top of tasks.
• Able to work night shift.
• Location: Brinchang, Cameron.

Job Type: Full-time

Work Location: In person