Kerja Sepenuh Masa Customer Support officer (work in Shifts)- 12-month contract, Gaji tinggi SGD 4,000 di PERSOL TECH SERVICES PTE. LTD. Central Region (Singapore) - Maukerja

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.

Skills/Requirement

• Minimum of ITE, 'O' levels.
• 1 + years of experience in Call Centre, Banking or Customer Service (calls and correspondents) environment
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

PERSOL Outsourcing is a regional strategic partnerdelivering comprehensive outsourcing solutions that seamlessly integratespeople, process, and technology. As a newly integrated brand following therebranding of P-Serv and EVO, PERSOL Outsourcing unites three decades ofoperational excellence with deep domain expertise to drive agility andresilience for enterprises across Asia-Pacific.