Kerja Sepenuh Masa, [PDMD] Manager-Senior Manager, Product Design - Management Department di ACRA - Accounting And Corporate Regulatory Authority - Maukerja

What The Role Is

Manage and continually improve ACRA’s digital products and services by translating legislative, regulatory, business and user needs into effective digital solutions. The role spans product planning, requirements, process and system design, testing, implementation, service assurance and customer-experience improvement.

What You Will Be Working On

1. Product Strategy, Requirements and Delivery

• Lead or support the development, implementation and continuous improvement of assigned digital products and services, aligned with organisational objectives, regulatory requirements and user needs.
• Manage the product lifecycle from requirements and solution design through development, testing, implementation, post-release monitoring and enhancement.
• Assess legislative, regulatory and policy changes, and translate their impact into clear user stories, functional requirements and acceptance criteria.
• Prioritise requirements and facilitate alignment across policy, legal, business, operations and technology teams.
• Track milestones, dependencies, risks, decisions and deliverables, and provide clear status updates to stakeholders.
  
  2. Process, System and Service Improvement
• Review business processes, customer journeys and system designs to identify gaps, risks, inefficiencies and improvement opportunities.
• Assess end-to-end impacts across policy, operations, systems, data, controls and customer touchpoints.
• Recommend practical changes that improve service delivery, operational efficiency, system usability and customer experience.
• Work with internal departments, technology teams, vendors and external agencies to redesign processes and define system enhancements.
• Ensure approved changes to system functions, business rules, processes and controls are implemented, documented and communicated.
  
  3. Testing, Service Assurance and Stakeholder Engagement
• Plan and lead user acceptance testing, including test scenarios, test cases, execution, defect management and validation of resolutions.
• Oversee implementation and post-release monitoring of new or revised system functions and processes.
• Review incidents and recurring service issues, identify root causes and coordinate corrective and preventive actions through to closure.
• Engage businesses, professional intermediaries, external agencies and other stakeholders to gather requirements and understand implementation or service issues.
• Prepare clear communications to help stakeholders understand new filing features, process changes and data requirements.
  
  

What We Are Looking For

Qualifications and Experience

• Professional qualification in Business Analytics, Information Technology, Information Systems, Business, Engineering or a related discipline.
• Relevant experience in digital product management, product ownership, business analysis, requirements management, process redesign, digital-service design or customer-experience improvement.
• Experience working across business, policy, operations and technology teams, preferably in a regulatory, public-sector or similarly complex service environment.
• Ability to translate complex policy or business requirements into system functions, user stories, acceptance criteria and operational processes.
• Experience supporting system releases, service issues or digital product enhancements is an advantage.
  
  Skills and Competencies
• Strong analytical and problem-solving skills, with an end-to-end understanding of policy, processes, systems, data and customer journeys.
• Ability to produce clear, structured and actionable product documentation.
• Strong planning and organisational skills, with the ability to manage multiple priorities and dependencies.
• Effective stakeholder-management, facilitation and communication skills across different audiences.
• Customer-oriented, adaptable and committed to improving digital public services.