Kerja Sepenuh Masa NOC Executive, Gaji tinggi MYR 3,200 di MYI Technologies Selangor - Maukerja

Job Title: NOC Executive / IT Helpdesk / Support Admin

Company: MYI Technologies Sdn Bhd

Location: One South, Seri Kembangan, Selangor (Headquarters)

Job Type: Full-time, Permanent

Working Hours: Monday – Friday, office hours

Salary: MYR 2,000 – MYR 3,200 per month

About the Role

MYI Technologies is looking for an NOC Executive to join our Network Operations Centre at our One South headquarters. You will be the front line for our managed services customers — monitoring their network and IT infrastructure, responding to incidents, and keeping them informed from first alert to resolution.

This is a combined technical and administrative role. Alongside monitoring and first-line support, you will handle the documentation that keeps our projects and service operation running — project handover packs, work orders for our field engineers, site records, and the day-to-day upkeep of the office and project store. You will spend your day watching dashboards, working tickets, talking to customers and keeping records in order, so organisation and clear communication matter as much as technical skill.

Key Responsibilities

Monitoring s Incident Response

· Monitor customer network, server and infrastructure health through NMS dashboards and alerting tools

· Acknowledge, triage and prioritise alerts and incidents according to agreed SLAs

· Escalate to Level 2/3 engineers or vendors when issues fall outside first-line scope, with proper handover notes

Customer Service

· Act as the first point of contact for managed services customers via phone, email and the ticketing system

· Log every request accurately and keep customers updated on progress until closure

· Manage customer expectations professionally during outages and maintenance windows

· Coordinate site visits with field engineers and follow up until the issue is confirmed resolved

Coordination s Reporting

· Liaise with telco providers, hardware vendors and principals on carrier faults, RMA and warranty cases

· Prepare daily weekly uptime and monthly, incident and ticket reports for customers and management

· Support scheduled maintenance activities — patching, firmware upgrades, backup verification

· Maintain accurate documentation, knowledge base articles and shift handover records

· Participate in the standby mode after-hours and weekend to escalate critical incidents

Administrative Support

· Compile and maintain project handover documentation — as-built records, equipment and serial number lists, test and commissioning results, warranty certificates and customer acceptance forms

· Prepare, issue and track work orders and job sheets for field engineers, and file the completed reports and site visit forms on return

· Coordinate engineer job assignments, site access requests and daily deployment schedules with the project team

· Maintain the project documentation register and version control so the latest approved documents are always the ones in circulation

· Keep the project store in order — tools, spares, loan units and consumables — and record stock movement in and out of site

· Arrange delivery, collection and courier of equipment to and from customer sites

· Handle office upkeep — stationery and consumable supplies, office equipment servicing, and liaison with building management and facility vendors

· Prepare meeting arrangements and minutes for project coordination and handover sessions

Requirements

Qualifications s Experience

· Diploma or Degree in Information Technology, Computer Science, Network Engineering or a related field

· 1–2 years of experience in a NOC, service desk, or IT support role

· Prior experience in project administration, document control or engineering coordination work is an added advantage

· Experience in a managed services or system integrator environment is an added advantage

Technical Skills

· Familiarity with network monitoring and management tools such as PRTG, ManageEngine, Nagios, SolarWinds or vendor NMS platforms

· Exposure to Huawei, Cisco, RUCKUS, Fortinet, Aruba or Dell hardware is an advantage

· Comfortable working with a ticketing system (Freshdesk, Jira Service Management, ServiceNow or similar)

· Good working knowledge of Microsoft Office applications, including Word, Excel and PowerPoint

· Comfortable maintaining structured documentation and shared file libraries (SharePoint, Google Drive or similar)

Soft Skills s Others

· Strong written and spoken communication in Bahasa Malaysia and English

· Customer-focused, patient and able to stay calm under pressure

· Detail-oriented with good documentation habits

· Well organised, able to balance live ticket work against project documentation deadlines

· Discreet and trustworthy when handling customer site records and confidential project information

Advantageous Certifications

· CCNA, RUCKUS/Aruba wireless certifications, ITIL Foundation, CompTIA Network+

What We Offer

· Basic salary of MYR 2,000 – 3,200 based on experience and qualifications

· EPF, SOCSO and EIS contributions

· Annual leave and medical benefits

· Sponsored technical training and certification pathways

· Clear career progression to NOC Engineer and Senior Network Engineer

· Hands-on exposure to enterprise projects across retail, commercial and government sectors

Pay: RM2,000.00 - RM3,200.00 per month

Benefits:

• Maternity leave
• Parental leave

Work Location: In person