- Kuala Lumpur Federal Territory Malaysia
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Experience
· 3 to 5 years’ experience in a similar role as L2 operations lead and SME
Primary Duties & Responsibilities:
· Own end-to-end L2 network operations (incident, problem & change management)
· Act as primary escalation points for major incidents and critical outages
· Ensure SLA / KPI adherence and drive service improvements
· Lead daily operations calls, reviews, and reporting governance
· Drive root cause analysis (RCA) and implement preventive actions for key outages
· Coordinate with L1, L3, vendors, and cross-functional teams
· Manage team workload, prioritization, and task allocation
· Ensure process compliance (ITIL) and audit readiness
· Drive automation, documentation, and knowledge management
· Provide stakeholder communication & status reporting
· Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
· Troubleshoot complex data network issues and performance bottlenecks
Pay: Up to RM10,000.00 per month
Application Question(s):
Work Location: In person
Peringatan Penting
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