Kerja Sepenuh Masa, Service Desk Specialist di EPAM Systems Federal Territory - Maukerja

We are seeking a Service Desk Specialist. You will support end users across Windows and macOS, resolve tickets in Jira Service Management and handle requests via remote tools. You will work rotating shifts (up to 7:00 PM), focusing on fast troubleshooting, clear documentation and smooth escalations.

Responsibilities

• Provide end user support for hardware, operating system, applications and peripherals
• Triage, troubleshoot and resolve incidents and requests through the ticket queue
• Document fixes, known issues and troubleshooting steps in the knowledge base
• Escalate issues using defined incident procedures and follow through to closure
• Use remote support tools to diagnose issues and guide users to resolution
• Support desktop build, repair, backup and recovery activities when required
• Assist with software deployments and basic endpoint maintenance tasks
• Support meeting rooms, basic A/V and video conferencing setups as needed

Requirements

• Hands-on end user support experience in a Service Desk or desktop support environment
• Windows and macOS support capability including Windows 7 and Windows 10
• Desktop hardware troubleshooting skills including repair and build activities
• Experience with backup and recovery for desktop endpoints
• Experience with software deployment tools and standard installation workflows
• Ticketing system experience with Jira Service Management preferred
• Remote support tools proficiency with Dameware preferred
• Basic networking knowledge including TCP/IP, LAN, WAN, Wi‑Fi, DNS, DHCP, DFS and Group Policy Objects (GPO)

Nice to have

• Identity and access experience with Active Directory and Okta
• Familiarity with Atlassian tools including Jira and Confluence
• Automation and operations exposure such as IT Infrastructure Library (ITIL), PowerShell, Python or shell scripting

We offer

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM

• EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise
• We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients