- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Kerja Sepenuh Masa Customer Service Executive | Mobility Tech | Up to 2.7k, Gaji tinggi SGD 2,700 di REVUP PROSERVICES PTE. LTD. Central Region (Singapore) - Maukerja
Customer Service Executive | Mobility Tech | Up to 2.7k
REVUP PROSERVICES PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About the Role
Our client is an established technology-enabled mobility company seeking a detail-oriented Customer Service Executive to support its backend customer-service operations.
You will manage service enquiries through digital support channels, investigate account and transaction-related issues, and coordinate with internal teams to ensure timely and accurate resolutions.
Key Responsibilities
Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.
Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
Provide clear and timely updates to customers throughout the resolution process.
Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.
Escalate technical, payment, fraud or safety-related matters according to established procedures.
Maintain complete and accurate case records, supporting documents and follow-up actions.
Meet response-time, productivity, service-level and quality standards.
Identify recurring service issues and provide feedback to support process improvements.
Maintain response templates, standard operating procedures and internal knowledge resources.
Perform other customer-service and operational duties as assigned.
Requirements
N-Level, O-Level, NITEC, Diploma or equivalent qualification.
Previous experience in customer service, backend support, operations or case management is advantageous.
Strong written and verbal communication skills.
Patient and service-oriented, with the ability to handle complaints professionally.
Strong attention to detail and ability to manage multiple cases simultaneously.
Comfortable using customer-service platforms, internal systems and Microsoft Office applications.
Able to investigate issues systematically and coordinate with different stakeholders.
Fresh graduates with strong communication and problem-solving abilities are welcome to apply.
What We Are Looking For
Customer-focused and empathetic
Responsible and attentive to detail
Calm when handling challenging cases
Comfortable working in a fast-paced environment
Collaborative and proactive in resolving issues
Interested in improving service processes and customer outcomes
Ryan Leo
Recruitment Consultant | Revup Proservices
EA Personnel No.: R24126349
EA Licence No.: 24C2366
RevUp Proservices is a dynamic recruitment company holding a comprehensive license, dedicated to solving your manpower needs with tailored recruitment solutions.
We specialize in providing exceptional recruitment services, including temporary placements, contracting, and permanent placements.
Our goal is to connect top talent with leading companies, ensuring a perfect fit for both employers and job seekers. Partner with RevUp Proservices to drive your business forward with the right people.
Our Mission: Revolutionize your recruitment experience with a personal touch and unwavering dedication
#MakingRecruitmentFunAgain
RevUp Proservices Pte Ltd
UEN 202423466H
EA 24C2366
Our client is an established technology-enabled mobility company seeking a detail-oriented Customer Service Executive to support its backend customer-service operations.
You will manage service enquiries through digital support channels, investigate account and transaction-related issues, and coordinate with internal teams to ensure timely and accurate resolutions.
Key Responsibilities
Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.
Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
Provide clear and timely updates to customers throughout the resolution process.
Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.
Escalate technical, payment, fraud or safety-related matters according to established procedures.
Maintain complete and accurate case records, supporting documents and follow-up actions.
Meet response-time, productivity, service-level and quality standards.
Identify recurring service issues and provide feedback to support process improvements.
Maintain response templates, standard operating procedures and internal knowledge resources.
Perform other customer-service and operational duties as assigned.
Requirements
N-Level, O-Level, NITEC, Diploma or equivalent qualification.
Previous experience in customer service, backend support, operations or case management is advantageous.
Strong written and verbal communication skills.
Patient and service-oriented, with the ability to handle complaints professionally.
Strong attention to detail and ability to manage multiple cases simultaneously.
Comfortable using customer-service platforms, internal systems and Microsoft Office applications.
Able to investigate issues systematically and coordinate with different stakeholders.
Fresh graduates with strong communication and problem-solving abilities are welcome to apply.
What We Are Looking For
Customer-focused and empathetic
Responsible and attentive to detail
Calm when handling challenging cases
Comfortable working in a fast-paced environment
Collaborative and proactive in resolving issues
Interested in improving service processes and customer outcomes
Ryan Leo
Recruitment Consultant | Revup Proservices
EA Personnel No.: R24126349
EA Licence No.: 24C2366
RevUp Proservices is a dynamic recruitment company holding a comprehensive license, dedicated to solving your manpower needs with tailored recruitment solutions.
We specialize in providing exceptional recruitment services, including temporary placements, contracting, and permanent placements.
Our goal is to connect top talent with leading companies, ensuring a perfect fit for both employers and job seekers. Partner with RevUp Proservices to drive your business forward with the right people.
Our Mission: Revolutionize your recruitment experience with a personal touch and unwavering dedication
#MakingRecruitmentFunAgain
RevUp Proservices Pte Ltd
UEN 202423466H
EA 24C2366
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