Kerja Sepenuh Masa, IT EXECUTIVE di CCTECH International Sales & Services Negeri Sembilan - Maukerja

CCTECH International Sales & Services Sdn. Bhd. *************99 (1626912-U)
A2-3, Block A, Jalan Haruan 5/9, Pusat Komersial Oakland 2, 70300 Seremban, Negeri Sembilan, Malaysia.

Job Summary

We are seeking a proactive and technically skilled IT Executive to manage and support the organization's IT infrastructure, systems, and end-user computing environment. The successful candidate will be responsible for maintaining hardware, software, network systems, troubleshooting technical issues, and ensuring smooth IT operations across the organization.

Key Responsibilities

IT Support & Troubleshooting

• Provide first and second-level technical support to employees.

• Diagnose and resolve hardware, software, network, and system-related issues.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Respond to IT helpdesk requests in a timely and efficient manner.

Network & Infrastructure Management

• Monitor and maintain LAN, WAN, Wi-Fi, and internet connectivity.

• Support network devices including routers, switches, firewalls, and access points.

• Ensure system uptime and optimal performance of IT infrastructure.

• Assist in managing servers, storage systems, and backup solutions.

System Administration

• Create and manage user accounts, permissions, and access rights.

• Perform software installations, upgrades, and patches.

• Monitor system performance and implement corrective actions when necessary.

• Maintain IT asset inventory and documentation.

Security & Compliance

• Implement and support cybersecurity policies and best practices.

• Monitor antivirus, endpoint protection, and security applications.

• Assist in conducting regular backups and disaster recovery procedures.

• Ensure compliance with company IT policies and data protection requirements.

Project & Vendor Management

• Support IT-related projects and system implementations.

• Coordinate with external vendors and service providers for IT support and maintenance.

• Evaluate new technologies and recommend improvements to enhance operational efficiency.

Documentation & Reporting

• Maintain accurate records of IT assets, licenses, configurations, and support activities.

• Prepare periodic reports on IT performance, incidents, and improvements.

• Develop and update IT procedures, user guides, and technical documentation.

Requirements

Education

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field.

Experience

• 2-5 years of experience in IT support, system administration, or infrastructure management.

• Experience supporting Microsoft Windows environments and Office 365.

• Familiarity with networking concepts and troubleshooting.

Technical Skills

• Microsoft Windows Server and Desktop Operating Systems.

• Microsoft 365 Administration (SharePoint Management).

• Active Directory and Group Policy.

• Network troubleshooting (TCP/IP, DNS, DHCP, VPN).

• Hardware and software installation and maintenance.

• Basic cybersecurity and backup management.

• Familiarity with project management platform such as JIRA is an advantage.

• Video editing skills would be an additional advantage.

Soft Skills

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal abilities.

• Ability to work independently and as part of a team.

• Good organizational and time management skills.

• Customer-oriented mindset with strong service ethics.