- Singapore
Kerja Sepenuh Masa Customer Service Manager (Management I Supervisory), Gaji tinggi SGD 4,200 di EA Recruitment - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Well Established Company
Basic $3800 - $4200 + AWS + Variable Bonus
Excellent Welfare and Benefits + Career progression
Working location : Tuas (Transport Provided)
Working days : Monday to Friday
Working hours : 8am to 5pm
Job Responsibilities:
Leadership of Customer Service Team
Lead, coach and mentor the customer service team to deliver exceptional service standards.
Oversee team members' capability in managing sales leads effectively.
Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
Oversee daily operations of the customer service department, ensuring prompt
resolution of customer inquiries, service issues, complaints, and escalations.
Maintain an organized and efficient filing and database system for customer records and service documentation.
Lead digital transformation efforts related to new systems or software.
Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
Achievement of Management Objectives
Prepare and generate monthly performance and operational reports.
Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
Establish and monitor KPIs and service standards to drive customer satisfaction,
retention, and operational performance
Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
Provide insights into customer trends, operational challenges, and improvement opportunities.
Collaboration with Business Development Team
Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
Provide support in data analysis and insights related to customer satisfaction and sales performance.
Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.
Cross-Departmental Coordination
Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
Requirements:
Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field
At least 2 years of Customer service experience
Candidates are encouraged to apply this position via
Apply Now
button with the following information in the resume
Work experiences and job responsibilities
Current and Expected salary
Reason for leaving
Date of availability
Education background
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R2198032)
EA Recruitment Pte Ltd
EA License No: 21C0492
EA Recruitment Pte Ltd was founded in 2021, with a focused mission, providing our utmost support to individuals and organisations, to achieve their full potential. With a combined experience of more than 10 years, we thrive on providing our clients/candidates with the best and most sincere services. We believe not only in the business aspect of things, but able to help individuals & organisations on a personal level.
Empowerment - To empower our team in making sound decisions, efficiently.
Exceptional – We are dedicated to providing a holistic and an exceptional level of service to our clients.
Ethical – To behave ethically, and to make moral decisions based on integrity.
Accomplishment – We strive to accomplish all planned objectives and conquering set milestones.
Accountable – We are accountable for our actions, decisions, and consequences.
Assurance – We are committed to provide the best services to our clients
We provide permanent full-time and/or temporary placements, contract staffing solutions and foreign workers recruitment.
Basic $3800 - $4200 + AWS + Variable Bonus
Excellent Welfare and Benefits + Career progression
Working location : Tuas (Transport Provided)
Working days : Monday to Friday
Working hours : 8am to 5pm
Job Responsibilities:
Leadership of Customer Service Team
Lead, coach and mentor the customer service team to deliver exceptional service standards.
Oversee team members' capability in managing sales leads effectively.
Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
Oversee daily operations of the customer service department, ensuring prompt
resolution of customer inquiries, service issues, complaints, and escalations.
Maintain an organized and efficient filing and database system for customer records and service documentation.
Lead digital transformation efforts related to new systems or software.
Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
Achievement of Management Objectives
Prepare and generate monthly performance and operational reports.
Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
Establish and monitor KPIs and service standards to drive customer satisfaction,
retention, and operational performance
Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
Provide insights into customer trends, operational challenges, and improvement opportunities.
Collaboration with Business Development Team
Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
Provide support in data analysis and insights related to customer satisfaction and sales performance.
Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.
Cross-Departmental Coordination
Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
Requirements:
Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field
At least 2 years of Customer service experience
Candidates are encouraged to apply this position via
Apply Now
button with the following information in the resume
Work experiences and job responsibilities
Current and Expected salary
Reason for leaving
Date of availability
Education background
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R2198032)
EA Recruitment Pte Ltd
EA License No: 21C0492
EA Recruitment Pte Ltd was founded in 2021, with a focused mission, providing our utmost support to individuals and organisations, to achieve their full potential. With a combined experience of more than 10 years, we thrive on providing our clients/candidates with the best and most sincere services. We believe not only in the business aspect of things, but able to help individuals & organisations on a personal level.
Empowerment - To empower our team in making sound decisions, efficiently.
Exceptional – We are dedicated to providing a holistic and an exceptional level of service to our clients.
Ethical – To behave ethically, and to make moral decisions based on integrity.
Accomplishment – We strive to accomplish all planned objectives and conquering set milestones.
Accountable – We are accountable for our actions, decisions, and consequences.
Assurance – We are committed to provide the best services to our clients
We provide permanent full-time and/or temporary placements, contract staffing solutions and foreign workers recruitment.
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