Kerja Sepenuh Masa OUTLET SUPERVISOR (F-B), Gaji tinggi MYR 3,000 di HERITAGE EATERY GROUP SDN BHD Selangor - Maukerja

Job Summary

We are looking for an experienced and responsible Outlet Supervisor to manage the daily operations of our F&B outlet.

The candidate will be responsible for supervising employees, maintaining service and food-quality standards, reconciling daily sales, managing cash collections, monitoring inventory and ensuring compliance with company SOPs and hygiene requirements.

Key Responsibilities

• Manage the outlet’s daily opening, operating and closing activities.
• Ensure smooth coordination between the kitchen and service teams.
• Supervise, guide and monitor the performance of outlet employees.
• Prepare duty rosters and ensure sufficient manpower for every shift.
• Conduct staff briefings and assign daily responsibilities.
• Train new employees on company SOPs, customer service, food safety and hygiene.
• Monitor staff attendance, punctuality, discipline and grooming.
• Ensure consistent food quality, presentation, portion size and service standards.
• Ensure the outlet is clean, organised and ready for daily operations.
• Handle customer enquiries, feedback and complaints professionally.
• Monitor daily sales performance and work towards achieving outlet targets.
• Perform daily POS closing and verify all sales transactions.
• Ensure the daily POS sales report tallies with the actual sales received for every payment method, including cash, credit/debit cards, QR payments, e-wallets and delivery platforms.
• Verify cash collections, payment-terminal settlements and supporting transaction records.
• Investigate and report any shortage, overage, incorrect payment entry or sales discrepancy immediately.
• Ensure all discrepancies are resolved promptly and properly documented.
• Bank in daily cash sales accurately, promptly and in full according to the company’s prescribed schedule.
• Submit bank-in slips, daily sales reports, settlement reports and supporting documents to the Accounts Department on time.
• Ensure proper cash-handling procedures and internal controls are followed.
• Monitor stock levels and prepare stock orders according to operational requirements.
• Conduct stock counts and verify stock received from suppliers or the Central Kitchen.
• Monitor ingredient usage, stock transfers, damaged items and wastage.
• Investigate and report stock shortages or unusual variances.
• Control food costs, labour costs and other outlet operating expenses.
• Ensure compliance with company SOPs, food-safety requirements, hygiene standards and halal requirements.
• Ensure all licences, certificates and outlet records are properly maintained.
• Report equipment breakdowns, maintenance issues and safety hazards promptly.
• Work closely with the Area Supervisor, Head Office, Accounts, HR, Purchasing and Central Kitchen teams.
• Prepare and submit daily, weekly and monthly operational reports.
• Carry out any other duties assigned by the Area Supervisor or management.

Mandatory Requirements

• Minimum SPM, Certificate or Diploma in Hospitality, F&B Management or a related field.
• Minimum 2 years of supervisory experience in the F&B industry.
• Candidates without relevant F&B operational experience will not be considered.
• Good knowledge of outlet operations, POS systems, cash handling, payment reconciliation, stock control, food safety and hygiene.
• Able to reconcile daily sales across cash, cards, QR payments, e-wallets and delivery platforms.
• Able to supervise, train and motivate outlet employees.
• Honest, responsible and trustworthy when handling company cash.
• Strong communication, leadership and problem-solving skills.
• Able to prepare basic sales, cash and operational reports.
• Able to work independently in a fast-paced environment.
• Willing to work shifts, weekends and public holidays.
• Possession of a valid food-handler certificate and typhoid vaccination is required or must be obtained before commencing work.

Preferred Qualities

• Hands-on, disciplined and attentive to detail.
• Customer-service oriented and able to handle complaints professionally.
• Able to manage operational pressure during peak periods.
• Experience working in an F&B chain outlet will be an added advantage.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person