Company Description WICOM is a telecom consulting company headquartered in Silicon Valley, with its main office located in West San Jose, California. The company provides advisory and consulting services to help clients optimize their telecommunications infrastructure and solutions. WICOM serves a diverse range of businesses, supporting them in improving connectivity, cost efficiency, and operational performance. The team works closely with clients to deliver practical, technology-driven recommendations that align with their strategic goals.
Role Description This is a full-time, on-site Sales Consultant role based in Greater Kuala Lumpur. The Sales Consultant will engage with prospective and existing clients to understand their telecommunications needs, present tailored solutions, and guide them through the consulting and sales process. Day-to-day responsibilities include conducting client meetings, preparing proposals, delivering product and service presentations, and maintaining accurate records of sales activities. The role also involves collaborating with internal teams to ensure smooth implementation of solutions and following up with clients to support ongoing satisfaction and long-term relationships. The Sales Consultant is expected to meet sales targets, stay informed about industry trends, and represent WICOM’s services in a professional and consultative manner.
Qualifications
- Strong Sales Consulting skills with experience identifying client needs and recommending appropriate telecom or technology solutions.
- Demonstrated focus on Customer Satisfaction, including managing expectations and building long-term client relationships.
- Excellent Communication abilities, with clear spoken and written skills for presentations, proposals, and client interactions.
- Proven Customer Service experience, handling inquiries, resolving issues, and supporting clients throughout the sales cycle.
- Consulting skills, including problem analysis, solution design, and the ability to provide practical, business-oriented advice.
- Relevant experience in telecom, IT services, or B2B solution sales is highly beneficial.
- Comfort working in an on-site, client-facing role in Greater Kuala Lumpur, with strong interpersonal and collaboration skills.
- Bachelor’s degree in Business, Communications, Engineering, or a related field, or equivalent practical experience.
- Ability to use CRM tools and basic office productivity software to manage leads, opportunities, and documentation.