- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Customer Service Officer, Gaji tinggi SGD 3,500 di FATFREQ PTE. LTD. Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Customer Service Officer — FATfreq
We are looking for a Customer Service Officer to join the FATfreq team and provide a high level of support to our customers throughout their journey with us, from product enquiries and purchases to after-sales support.
Key Responsibilities
Respond to customer enquiries through email, WhatsApp, social media and other communication channels
Assist customers with product recommendations, orders, appointments and general enquiries
Handle after-sales matters including warranty claims, repairs, fit adjustments, reshells and product servicing
Follow up on customer orders and provide clear updates on production and delivery timelines
Coordinate with our production, sales and technical teams to resolve customer issues efficiently
Maintain accurate records of customer cases, orders and follow-ups
Assist customers visiting the FATfreq showroom for appointments, collections and product enquiries
Handle feedback and complaints professionally and work towards appropriate resolutions
Develop a good understanding of FATfreq's IEM products, technologies and custom-fitting process
Support other customer experience and administrative duties when required
Requirements
Strong written and verbal communication skills
Friendly, patient and comfortable communicating with customers
Organised and able to manage multiple customer cases and follow-ups
Good attention to detail and sense of responsibility
Comfortable using email, messaging platforms and basic computer systems
Able to work independently while coordinating closely with the wider team
Interest in music, audio, IEMs or consumer electronics is an advantage
Previous experience in customer service, retail or hospitality is preferred but not essential
What We're Looking For
Someone who genuinely enjoys helping people and takes ownership of customer issues from start to finish. You should be able to communicate clearly, remain composed when handling difficult situations, and understand that a premium product should be matched by a premium customer experience.
We are looking for a Customer Service Officer to join the FATfreq team and provide a high level of support to our customers throughout their journey with us, from product enquiries and purchases to after-sales support.
Key Responsibilities
Respond to customer enquiries through email, WhatsApp, social media and other communication channels
Assist customers with product recommendations, orders, appointments and general enquiries
Handle after-sales matters including warranty claims, repairs, fit adjustments, reshells and product servicing
Follow up on customer orders and provide clear updates on production and delivery timelines
Coordinate with our production, sales and technical teams to resolve customer issues efficiently
Maintain accurate records of customer cases, orders and follow-ups
Assist customers visiting the FATfreq showroom for appointments, collections and product enquiries
Handle feedback and complaints professionally and work towards appropriate resolutions
Develop a good understanding of FATfreq's IEM products, technologies and custom-fitting process
Support other customer experience and administrative duties when required
Requirements
Strong written and verbal communication skills
Friendly, patient and comfortable communicating with customers
Organised and able to manage multiple customer cases and follow-ups
Good attention to detail and sense of responsibility
Comfortable using email, messaging platforms and basic computer systems
Able to work independently while coordinating closely with the wider team
Interest in music, audio, IEMs or consumer electronics is an advantage
Previous experience in customer service, retail or hospitality is preferred but not essential
What We're Looking For
Someone who genuinely enjoys helping people and takes ownership of customer issues from start to finish. You should be able to communicate clearly, remain composed when handling difficult situations, and understand that a premium product should be matched by a premium customer experience.
Peringatan Penting
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