- Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Urgent Hiring – ServiceNow Business Analyst | Malaysia
We are looking for an experienced ServiceNow Business Analyst & Implementation Specialist for an opportunity in Malaysia.
Role: ServiceNow Business Analyst & Implementation Specialist
Location: Malaysia
Work Mode: Onsite
Experience: 6–8 years overall, with 3+ years of ServiceNow experience
Contract: 6 months, extendable
Key Requirements
Strong experience in Business Analysis and ServiceNow implementations
Hands-on experience with ServiceNow ITSM, ITOM, SPM/ITBM, HRSD or CSM
Strong understanding of ITIL processes, including Incident, Problem, Change, Request and CMDB
Ability to gather and translate business requirements into user stories, acceptance criteria and process flows
Experience mapping business processes to ServiceNow out-of-the-box capabilities
Experience working with developers and architects on backlog grooming, sprint planning and design walkthroughs
Hands-on experience with low-complexity ServiceNow configuration such as forms, flows, catalogue items and reports/dashboards
Strong experience in UAT, test scenarios, defect triage and sign-off
Experience preparing BRD/FSD, RTM, SOPs and training materials
Strong Agile/Scrum delivery experience with JIRA or ServiceNow Agile Development
Excellent stakeholder management, communication and documentation skills
Good to Have
ServiceNow CSA / CIS certifications
ITIL v4 Foundation certification
Experience supporting go-live, post-release adoption and governance
Interested candidates: Please share your updated CV along with your availability at *************
Referrals are always welcome!
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