Kerja Sepenuh Masa Technical Account Manager, Gaji tinggi SGD 11,500 di SILVERFLEET - Maukerja

Job Title: Technical Account Manager

Location: Singapore

Job Type: Full-time

Salary Range: SGD 6,000 - SGD 11,500 per month

Job SummaryWe are seeking an analytical, customer-centric, and highly structured Technical Account Manager (TAM) to act as the primary trusted engineering advisor for our enterprise clients. In this role, you will bridge the gap between business relationships and deep technical execution, ensuring successful product adoption, architectural health, and rapid incident resolution. Partnering closely with internal Software Engineering, Product, and Customer Success teams, you will turn complex technical environments into seamless customer outcomes that maximize retention and account value.Key Responsibilities

• Technical Advisory: Act as the designated technical point of contact for premium enterprise accounts, conducting regular architecture reviews and system health assessments.
• Incident Escalation & Governance: Oversee high-priority technical incident responses, coordinating cross-functional engineering support units to deliver root-cause analysis and swift mitigation.
• Product Adoption & Roadmap Alignment: Partner with client IT leadership to guide successful software implementation frameworks and align client goals with upcoming product capabilities.
• Risk & Lifecycle Management: Proactively identify system bottlenecks, security compliance variances, or performance issues, deploying preventative optimization playbooks.
• Stakeholder Reviews: Structure and deliver monthly or quarterly technical performance reviews (QBRs) detailing system uptime, SLA metrics, and operational performance to client executives.
• Feedback Loop Advocacy: Synthesize technical challenges and feature constraints reported by accounts, channeling objective feedback into product development priorities.

Job Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline.
• Experience: Demonstrated professional track record in technical account management, enterprise systems engineering, technology consulting, or cloud support architecture.
• Technical Infrastructure Knowledge: Fluent understanding of enterprise technical landscapes (such as Cloud infrastructure architectures like AWS/Azure, APIs, networking topologies, or database management systems).
• Competencies: Strong systematic troubleshooting capabilities, an ability to maintain clear logic under high-pressure escalations, and a commercial mindset.
• Communication: Exceptional verbal and written English communication skills to translate complex engineering code and backend data into clear business priorities for corporate clients.

Benefits & Culture

• Competitive monthly base salary paired with performance-linked client retention bonuses.
• Comprehensive group medical, hospitalization, and specialist surgical insurance coverage.
• Flexible/hybrid work options [Adjust based on your actual company policy].
• Dedicated training budget and formal sponsorship for premium technical certifications (e.g., AWS, Azure, ITIL).
• Inclusive, progressive, and highly collaborative product environment.

Pay: $6,000.00 - $11,500.00 per month

Work Location: In person