- Petaling Jaya Selangor Malaysia
Kerja Sepenuh Masa, Associate Service Quality - BPO di DHL Express Selangor - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Overall Role Purpose
- Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.
- Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
- Identifying/ leveraging best practices already in use in the finance operations community.
- Designing practical and effective solutions to address improvement opportunities – both cost and performance.
- Successfully implement improvement initiatives with Finance and HR Business Partners
- Strive as a SME on process improvements/ standardization methodology
- Provide consultative services to both external Finance and HR Business Partners and internal support staff
- Ability to relate to cross-cultural processes and country sensitivities
- Responsible for process documentations (i.e. process maps)
- Qualified University Degree holder
- Root cause analysis and problem solving
- Simple data analysis
- Good all round communicator: written and oral
- Innovative and creative
- Good understanding of MS Office suite (Word, Excel and PowerPoint)
- Engaging with customers (internal/external)
- Experience in supporting a shared service centre (preferred)
- Able to work under pressure
- Able to multi-task
- Good discipline in performing standard procedures
- Finance / Accounting / Business Administration
- IT knowledge will be an advantage
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut