Company Overview
Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with extensive facilities including pools, gym, meeting spaces, and diverse dining. They foster an inclusive, equitable workplace valuing diversity, pay equity, and career development opportunities.
Job Summary
The Catering Sales Coordinator supports the Director of Catering Sales & Event Services and team by managing enquiries, preparing sales documents, and coordinating events, ideal for an organised individual pursuing a career in catering sales and event management.
Responsibilities
Sales and Client Support
Respond promptly to catering and event enquiries via phone and email, ensuring accurate records and timely follow-up
Prepare clear proposals, contracts, and sales documentation to support client decision-making
Schedule and coordinate client appointments, site inspections, and meetings efficiently
Develop and update hotel brochures, sales kits, and event materials as needed
Assist in organising wedding showcases, client events, sales activities, and sales blitzes to enhance client engagement
Booking and Event Coordination
Create and maintain detailed client profiles, bookings, and event information in the hotel’s sales and catering system
Monitor tentative bookings and liaise with sales staff to confirm or release function spaces promptly
Support preparation and verification of Banquet Event Orders, menus, and floor plans to ensure event accuracy
Upload event menus and digital signage accurately within required timelines
Prepare event materials such as feedback forms, tent cards, and place cards to support smooth event execution
Manage issuance of complimentary parking coupons for event guests
Communicate event details and updates clearly to Operations, Culinary, Finance, Reservations, and other departments
Provide on-site coordination support during events as required
Administration and Reporting
Maintain an organised filing system for contracts, correspondence, and event documents to ensure easy retrieval
Coordinate departmental meetings by preparing materials, recording minutes, and tracking follow-up actions
Update sales reports, booking trackers, and departmental records accurately and timely
Raise Purchase Requisitions (PRs) and Purchase Orders (POs), and follow up on approvals and documentation
Safeguard confidentiality of all client, event, and commercial information
Perform additional duties as assigned by the Director of Catering Sales & Event Services
Preferred Competencies and Qualifications
Diploma in Hospitality Management, Tourism, Events Management, Business Administration, or related discipline
Experience in hospitality, catering sales, events, or administrative coordination preferred but not essential
Competent in Microsoft Word, Excel, PowerPoint, and Outlook
Familiarity with hotel sales and catering systems is advantageous
Strong written and spoken English communication skills
Demonstrated organisational and administrative skills with attention to detail
Ability to manage multiple tasks and deadlines in a fast-paced environment
Proactive, self-motivated, and eager to learn
Ability to work independently and collaboratively within a team
Professional conduct and presentation of oneself
Willingness to support site inspections, wedding showcases, and events outside regular working hours when required
Novotel Singapore on Stevens and Mercure Singapore on Stevens are committed to attracting, recruiting and retaining diverse talents from all walks of life. At Novotel Singapore on Stevens and Mercure Singapore on Stevens, we value and celebrate diversity, provide pay equity and equal opportunities for promotion, training and development programmes. We pride ourselves in creating and sustaining an inclusive and equitable working and learning environment for all.
Located along the arterial road that leads to Singapore’s iconic Orchard Road sits a stunning new lifestyle hub – the 254-room Novotel Singapore on Stevens and 518-room Mercure Singapore on Stevens, along with an eclectic array of F&B outlets. Step into this lush urban paradise equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 4 hotel restaurants and bars, with 7 additional dining outlets.
Awarded Gold in the 2018 Melbourne Design Awards for its creative architecture, the Novotel Singapore on Stevens and Mercure Singapore on Stevens building tells a unique story from its aerial view to the elements around the hotel.