We are looking for a HubSpot Implementation Consultant to support client onboarding, CRM setup, sales and marketing automation, reporting, and HubSpot optimisation projects.
This role is suitable for someone who understands CRM implementation, business process mapping, and hands-on HubSpot configuration. Working closely with our Producers, Specialists, Developers, Designers, and Sales team, you will help translate client requirements into practical, functional HubSpot solutions.
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Responsibilities
HubSpot Implementation & Configuration:
- Configure HubSpot CRM based on client requirements, including contact, company, deal, ticket, and custom properties.
- Set up pipelines, deal stages, lead statuses, lifecycle stages, and ownership rules to align with client workflows.
- Build forms, lists, visual workflows, email automation, and internal notifications.
- Support sales automation setup by configuring meeting links, sales templates, snippets, sequences, and task automation.
- Assist with HubSpot onboarding for new clients and optimization for existing clients.
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Requirement Gathering & Solution Planning:
- Join requirement gathering meetings with clients to understand their sales, marketing, service, and operational workflows.
- Translate business requirements into clear HubSpot configuration plans, implementation notes, and setup documentation.
- Identify native HubSpot functionality vs. platform limits, identifying workarounds or areas requiring custom development/integrations.
- Raise risks, limitations, or subscription-tier constraints early in the project lifecycle.
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Sales, Marketing & RevOps Automation:
- Build marketing email workflows, nurture journeys, lead routing logic, lead scoring, and lifecycle automation.
- Support sales processes, including task creation, lead assignment, pipeline progression, and follow-up sequences.
- Configure qualification workflows (BANT, MQL, SQL) and support campaign tracking and attribution setup.
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Reporting, Data & Migration Support:
- Build executive dashboards and custom reports for sales, marketing, and management teams, helping clients interpret data for decision-making.
- Assist with CRM data clean-up, import preparation, property mapping, and contact/deal/ticket migrations.
- Help identify duplicate or inconsistent data, working with teams to establish mandatory fields and data hygiene practices.
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Client Enablement & Internal Collaboration:
- Conduct basic user training for sales and marketing teams and prepare simple user guides, SOPs, and training notes.
- Support clients during onboarding and post-launch adoption, troubleshooting setup issues as they arise.
- Work with Producers to deliver projects on time and in scope, Developers on integration requirements, and Designers on campaign assets.
- Support the Sales team with technical input during pre-sales discussions.
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Requirements
- 2+ years of hands-on experience configuring and managing HubSpot CRM (workflows, properties, forms, lists, pipelines, and reports).
- Solid understanding of sales pipeline processes, lead management (MQL/SQL), and CRM data structures.
- Basic understanding of marketing automation and email nurturing campaigns.
- Ability to translate business requirements into clean system configurations.
- Strong attention to detail, clear documentation habits, and comfortable speaking with clients to explain system logic.
- Ability to identify HubSpot limitations and suggest practical workarounds.
- Structured and detail-oriented in setup and documentation.
- A clear communicator with good spoken and written English.
- Comfortable with both strategy and hands-on setup.
- Practical and honest when solving client problems and navigating HubSpot limits.
- Able to work independently while supporting multiple client projects simultaneously.
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Good to have
- Active HubSpot Certifications (e.g., Marketing Hub, Sales Hub, Service Hub, or CRM Implementation).
- Experience with Operations Hub, Content Hub, or middleware integration tools (e.g., Zapier, Make, or Marketplace apps).
- Experience working with B2B clients, agencies, or consulting teams.
Pay: RM5,500.00 - RM7,000.00 per month
Benefits:
Work Location: Remote