- Yishun North Region (Singapore) Singapore
Kerja Sepenuh Masa Business Operations Manager, Gaji tinggi SGD 5,000 di ACE BUSINESS PRIVATE LIMITED North Region (Singapore) - Maukerja
Business Operations Manager
ACE BUSINESS PRIVATE LIMITED
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Company Overview
ACE Business Pte Ltd helps businesses find the right IT solutions to drive success. We leverage expertise and partnerships with top vendors to provide tailored recommendations and exceptional support, empowering companies to thrive in a dynamic technology landscape.
Job Summary
The Business Operations Manager ensures smooth, efficient company operations by overseeing administration, project coordination, customer service, workflows, staff, vendor management, and business reporting. This role partners with senior management to enable focus on growth and strategy.
Responsibilities
Operations Management
Manage daily business operations to ensure seamless workflow and service delivery
Monitor project progress and ensure timely completion of tasks and initiatives
Track operational performance and resolve issues or escalations promptly
Coordinate internal resources and balance workloads to optimize efficiency
Team Coordination & Management
Oversee staff activities and monitor employee productivity to meet operational goals
Conduct regular operational review meetings to align team efforts and address challenges
Support onboarding and training processes to integrate new employees effectively
Promote accountability and teamwork to maintain a collaborative work environment
Process Improvement
Develop, maintain, and enhance Standard Operating Procedures (SOPs) for operational consistency
Identify and implement automation and efficiency improvements using Microsoft 365, Zoho, Power Automate, AI tools, and other systems
Lead continuous improvement initiatives to optimize workflows and reduce bottlenecks
Customer Success & Service Delivery
Monitor customer satisfaction metrics and ensure prompt handling of customer requests
Coordinate customer renewals and follow-ups to maintain strong client relationships
Support management in resolving customer escalations effectively
Collaborate with technical and sales teams to uphold high service standards
Vendor & Administration Management
Coordinate with suppliers and vendors to ensure timely procurement and service delivery
Oversee office administration activities and manage company documentation and records
Reporting & KPI Management
Prepare weekly and monthly business reports to inform management decisions
Monitor operational KPIs and maintain management dashboards for visibility on performance
Track renewals, projects, sales activities, and overall operational outcomes
Skills & Competencies
Strong organisational and planning abilities.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to manage multiple priorities simultaneously.
High level of accountability and ownership.
Proficient in Microsoft 365 applications.
Comfortable using CRM, project management, and productivity tools.
Familiarity with AI tools such as Microsoft Copilot or ChatGPT is advantageous.
At ACE Business Pte Ltd, we are passionate about helping businesses find the right IT solutions to drive success.
Our mission is to be the trusted partner for companies seeking to navigate the complex landscape of IT solutions.
We leverage our expertise and strategic partnerships with top hardware and software vendors to provide tailored recommendations that meet the unique needs of each customer. Through our commitment to exceptional service and ongoing support, we empower businesses to thrive in the ever-evolving world of technology."
Our Vision:
To be the Trusted voice in helping businesses unlock the full potential of technology.
Our Mission:
With so many IT Hardware/ Software and solution in the market, we are here to help companies to get the right solutions for their business.
Core Values:
If you are keen to join our team, to build and see how your expertise can benefits companies, we welcome you to join us together!
ACE Business Pte Ltd helps businesses find the right IT solutions to drive success. We leverage expertise and partnerships with top vendors to provide tailored recommendations and exceptional support, empowering companies to thrive in a dynamic technology landscape.
Job Summary
The Business Operations Manager ensures smooth, efficient company operations by overseeing administration, project coordination, customer service, workflows, staff, vendor management, and business reporting. This role partners with senior management to enable focus on growth and strategy.
Responsibilities
Operations Management
Manage daily business operations to ensure seamless workflow and service delivery
Monitor project progress and ensure timely completion of tasks and initiatives
Track operational performance and resolve issues or escalations promptly
Coordinate internal resources and balance workloads to optimize efficiency
Team Coordination & Management
Oversee staff activities and monitor employee productivity to meet operational goals
Conduct regular operational review meetings to align team efforts and address challenges
Support onboarding and training processes to integrate new employees effectively
Promote accountability and teamwork to maintain a collaborative work environment
Process Improvement
Develop, maintain, and enhance Standard Operating Procedures (SOPs) for operational consistency
Identify and implement automation and efficiency improvements using Microsoft 365, Zoho, Power Automate, AI tools, and other systems
Lead continuous improvement initiatives to optimize workflows and reduce bottlenecks
Customer Success & Service Delivery
Monitor customer satisfaction metrics and ensure prompt handling of customer requests
Coordinate customer renewals and follow-ups to maintain strong client relationships
Support management in resolving customer escalations effectively
Collaborate with technical and sales teams to uphold high service standards
Vendor & Administration Management
Coordinate with suppliers and vendors to ensure timely procurement and service delivery
Oversee office administration activities and manage company documentation and records
Reporting & KPI Management
Prepare weekly and monthly business reports to inform management decisions
Monitor operational KPIs and maintain management dashboards for visibility on performance
Track renewals, projects, sales activities, and overall operational outcomes
Skills & Competencies
Strong organisational and planning abilities.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to manage multiple priorities simultaneously.
High level of accountability and ownership.
Proficient in Microsoft 365 applications.
Comfortable using CRM, project management, and productivity tools.
Familiarity with AI tools such as Microsoft Copilot or ChatGPT is advantageous.
At ACE Business Pte Ltd, we are passionate about helping businesses find the right IT solutions to drive success.
Our mission is to be the trusted partner for companies seeking to navigate the complex landscape of IT solutions.
We leverage our expertise and strategic partnerships with top hardware and software vendors to provide tailored recommendations that meet the unique needs of each customer. Through our commitment to exceptional service and ongoing support, we empower businesses to thrive in the ever-evolving world of technology."
Our Vision:
To be the Trusted voice in helping businesses unlock the full potential of technology.
Our Mission:
With so many IT Hardware/ Software and solution in the market, we are here to help companies to get the right solutions for their business.
Core Values:
- Expertise
- Partnership
- Customer-centricity
- Integrity
If you are keen to join our team, to build and see how your expertise can benefits companies, we welcome you to join us together!
Peringatan Penting
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