Sales Admin Assistant / Sales Coordinator
Job Responsibilities
- Assist the Sales Admin Executive with daily sales administration and departmental activities.
- Process customer sales orders accurately and in a timely manner.
- Follow up on customer orders and coordinate closely with the Production team regarding production schedules, order status and delivery dates.
- Communicate regularly with customers and provide updates on order progress and delivery arrangements.
- Follow up closely on urgent, cancelled and on-hold orders, and promptly report customer feedback or issues to the Sales Admin Executive.
- Coordinate with the Warehouse and Store teams for daily delivery and shipment arrangements.
- Prepare sales quotations for customers and follow up promptly on quotation status.
- Prepare and update daily sales order listings, delivery schedules and other relevant reports for Management.
- Handle customer enquiries, requests and complaints professionally via telephone, email and other communication channels.
- Prepare, update and provide customers with relevant certificates and supporting documents, including sales/consumption certificates where applicable.
- Maintain proper documentation and a systematic filing system to ensure records are complete, accurate and easily retrievable.
- Perform other ad hoc duties and responsibilities as assigned by Management from time to time.
Requirements
- Minimum SPM / Diploma or equivalent qualification.
- Previous experience in Sales Administration, Customer Service, Order Processing or a similar position is an advantage.
- Fresh graduates are encouraged to apply.
- Basic knowledge of Microsoft Excel, Word and email communication.
- Able to communicate effectively with customers and internal departments.
- Good follow-up skills and attention to detail.
- Able to handle multiple orders and work according to deadlines.
- Responsible, organized and willing to learn.
- Able to work independently as well as part of a team.
- Experience working in a manufacturing environment will be an added advantage.
Job Summary
We are looking for a responsible and organized Sales Admin Assistant / Sales Coordinator to support our Sales Administration team. The successful candidate will be responsible for processing customer orders, coordinating production and delivery schedules, preparing quotations, communicating with customers and maintaining accurate sales documentation.
This position requires good communication, coordination and follow-up skills, as the candidate will work closely with customers and internal departments including Production, Warehouse and Store.
Pay: From RM1,900.00 per month
Work Location: In person