Kerja Sepenuh Masa CUSTOMER SERVICES CUM ADMIN, Gaji tinggi MYR 2,500 di FLORA SENTOSA SERVICES SDN BHD Johor - Maukerja

Customer Service Cum Admin

Location: Ulu Tiram Johor

About Us

We provide efficient and environmentally friendly clinical waste management solutions in Malaysia as dealing with clinical waste is a highly regulated operation. Improper disposal leads to adverse consequences to the environment and to businesses as well, especially when legal guidelines are flouted.

As a specialist for the collection and safe disposal of clinical waste, including dangerous, sensitive and confidential materials, we insist on stringent tests and appropriate investments in products and services that guarantee environmental safety.

Transportation of waste from client’s premises to our incineration plant is by way of trucks specially designed to prevent spillage and contamination while on transit. These trucks are driven by highly qualified personnel who are thoroughly trained to handle spillage and containment.

We provide a complete range of consumable items to all our clients in hospitals, labs, dialysis centers, and clinics.

Role & Responsibility

1. Customer Service & Communication

• Handle customer enquiries, requests and service-related matters via phone, email and other communication channels.
• Respond to customer emails promptly and professionally.
• Maintain good communication and relationships with customers.
• Follow up with customers to ensure smooth service delivery and resolve any issues.

2. Collection Scheduling & Coordination

• Arrange and coordinate clinical waste collection schedules according to customer requests and operational requirements.
• Coordinate collection arrangements between customers and the Operations team.
• Monitor daily collection schedules and make necessary arrangements for changes or urgent requests.
• Ensure collection information and records are updated accurately.

3. Billing & Documentation

• Prepare and issue customer invoices and related documentation.
• Follow up on outstanding or pending invoices where required.
• Maintain accurate customer and billing records.
• Ensure proper filing and documentation of service-related records.

4. Consumable Stock Management

• Monitor stock levels of clinical waste consumables for customers.
• Record and update consumable stock movements and usage.
• Coordinate replenishment of consumables when required.
• Liaise with customers and internal teams regarding consumable requirements.

5. Reporting & Administration

• Prepare daily, weekly and monthly reports related to customer service, collection schedules, consumables and other operational activities.
• Perform data entry and maintain accurate records in the relevant systems.
• Prepare and maintain administrative documents, records and reports.
• Provide general administrative support to the department and management.
• Perform other duties and responsibilities as assigned by the supervisor or management.

Job Requirements

· Diploma in Business Administration, Management, Customer Service or a related field.

· 1–2 years of experience in customer service, administration, logistics or a related role is preferred.

· Good communication and interpersonal skills.

· Able to communicate effectively in English and Bahasa Malaysia.

· Good organisational and time management skills.

· Proficient in Microsoft Office, especially Microsoft Excel

· Good attention to detail with strong follow-up skills.

· Able to handle multiple tasks and work in a fast-paced environment.

· Responsible, organised and able to work independently as well as in a team.

· Experience in scheduling, invoicing, inventory/stock monitoring or logistics coordination will be an added advantage.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Free parking
• Professional development

Work Location: In person