- Singapore
Kerja Sepenuh Masa Customer Service Executive (Maintenance), Gaji tinggi SGD 4,000 di Setsco Services Pte Ltd - Maukerja
Customer Service Executive (Maintenance)
Setsco Services Pte Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Responsibilities
Serve as the primary point of contact for customer enquiries related to Noise Monitoring, Infrared Thermography, Vibration Monitoring, Load Testing, and EV Charger Inspection services.
Prepare and follow up on quotations, service proposals, work orders, and customer requests to ensure timely conversion into confirmed jobs.
Coordinate closely with operations teams to schedule site visits, inspections, testing activities, and reporting deliverables.
Monitor job progress and proactively update customers on service schedules, work status, report issuance, and completion timelines.
Ensure accurate creation and maintenance of customer records, quotations, sales orders, and service documentation in SAP or other company systems.
Liaise with technical teams, billing personnel, and customers to resolve operational issues and ensure smooth service delivery.
Track outstanding quotations, expiring contracts, recurring service requirements, and customer follow-up actions.
Assist in contract administration, purchase order processing, invoicing coordination, and documentation management.
Handle customer feedback and complaints professionally, ensuring prompt resolution and escalation where required.
Support business development initiatives, customer retention efforts, and departmental objectives through exceptional customer service.
Requirements
Diploma or equivalent qualification in Business Administration, Customer Service, Engineering, or related disciplines.
Minimum 2 years of experience in customer service, sales support, account coordination, or service administration.
Strong communication and interpersonal skills with a customer-centric mindset.
Ability to coordinate multiple projects and priorities in a fast-paced environment.
Strong attention to detail and ability to maintain accurate records and documentation.
Proficient in Microsoft Office applications; experience with SAP S/4HANA or ERP systems is advantageous.
Ability to work independently while collaborating effectively with cross-functional teams.
Experience supporting technical, engineering, inspection, maintenance, or testing services will be an advantage.
Good command of written and spoken English.
SETSCO SERVICES PTE LTD
With 40 years of extensive experience, Setsco Services Pte Ltd is one of Singapore’s largest test and inspection companies accredited by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme (SAC-Singlas) to ISO/IEC 17025, ISO/IEC 17020 and ISO/IEC Guide 65.
Setsco is a leading organization offering a comprehensive range of testing, calibration, inspection, certification, consultancy and training services to key markets such as Oil & Gas, Aerospace, Marine, Food, Electronics, Environmental, Construction, and Building & Facilities.
Serve as the primary point of contact for customer enquiries related to Noise Monitoring, Infrared Thermography, Vibration Monitoring, Load Testing, and EV Charger Inspection services.
Prepare and follow up on quotations, service proposals, work orders, and customer requests to ensure timely conversion into confirmed jobs.
Coordinate closely with operations teams to schedule site visits, inspections, testing activities, and reporting deliverables.
Monitor job progress and proactively update customers on service schedules, work status, report issuance, and completion timelines.
Ensure accurate creation and maintenance of customer records, quotations, sales orders, and service documentation in SAP or other company systems.
Liaise with technical teams, billing personnel, and customers to resolve operational issues and ensure smooth service delivery.
Track outstanding quotations, expiring contracts, recurring service requirements, and customer follow-up actions.
Assist in contract administration, purchase order processing, invoicing coordination, and documentation management.
Handle customer feedback and complaints professionally, ensuring prompt resolution and escalation where required.
Support business development initiatives, customer retention efforts, and departmental objectives through exceptional customer service.
Requirements
Diploma or equivalent qualification in Business Administration, Customer Service, Engineering, or related disciplines.
Minimum 2 years of experience in customer service, sales support, account coordination, or service administration.
Strong communication and interpersonal skills with a customer-centric mindset.
Ability to coordinate multiple projects and priorities in a fast-paced environment.
Strong attention to detail and ability to maintain accurate records and documentation.
Proficient in Microsoft Office applications; experience with SAP S/4HANA or ERP systems is advantageous.
Ability to work independently while collaborating effectively with cross-functional teams.
Experience supporting technical, engineering, inspection, maintenance, or testing services will be an advantage.
Good command of written and spoken English.
SETSCO SERVICES PTE LTD
With 40 years of extensive experience, Setsco Services Pte Ltd is one of Singapore’s largest test and inspection companies accredited by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme (SAC-Singlas) to ISO/IEC 17025, ISO/IEC 17020 and ISO/IEC Guide 65.
Setsco is a leading organization offering a comprehensive range of testing, calibration, inspection, certification, consultancy and training services to key markets such as Oil & Gas, Aerospace, Marine, Food, Electronics, Environmental, Construction, and Building & Facilities.
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