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Project Delivery Lead
The Role

The Project Delivery Lead is accountable for the successful end-to-end delivery of digital and technology projects. You will translate client and business objectives into clear delivery plans, coordinate cross-functional teams, and ensure projects are delivered to the agreed scope, quality, timeline and commercial requirements.

This role sits between clients, business stakeholders and delivery teams. You will work closely with Business Analysts, Designers, Developers, Quality Assurance and external partners to manage delivery from project initiation through launch and post-launch support.

Key Responsibilities
Delivery Leadership

• Lead the delivery of multiple digital, web, mobile application and platform projects concurrently.
• Define project scope, delivery approach, milestones, dependencies, resource requirements and governance plans.
• Develop and maintain practical project plans, ensuring teams understand deliverables, ownership and deadlines.
• Track delivery progress, identify risks and blockers early, and drive timely resolution or escalation.
• Manage project change requests, scope adjustments and delivery trade-offs with relevant stakeholders.
• Ensure appropriate planning and readiness for SIT, UAT, deployment, go-live and post-launch support.

Client and Stakeholder Management

• Serve as a key delivery contact for clients and internal stakeholders.
• Facilitate project meetings, workshops, status updates and steering discussions.
• Translate client requirements into clear delivery actions for internal teams.
• Manage expectations on scope, timelines, dependencies, risks and delivery decisions.
• Build trusted working relationships with clients, vendors and cross-functional teams.

Team Coordination

• Coordinate Business Analysts, Designers, Developers, QA and external vendors to maintain delivery momentum.
• Ensure work is appropriately prioritised, assigned and followed through.
• Support teams in clarifying requirements, resolving dependencies and making practical delivery decisions.
• Coach Project Managers or Delivery team members on planning, stakeholder management and delivery practices.
• Promote accountability, clear communication and continuous improvement across projects.

Commercial and Operational Management

• Work with commercial and leadership teams to support project estimation, resourcing and budget planning.
• Monitor project burn, delivery effort and scope against agreed commercial commitments.
• Ensure project documentation, reporting and handover materials are complete and maintained.
• Contribute to improving delivery processes, project templates, reporting standards and operational practices.

Requirements

• At least 6 years of experience in project management, project delivery, product delivery or technology delivery.
• Proven experience delivering multiple concurrent digital or technology projects from planning through launch.
• Strong experience managing project scope, timelines, risks, dependencies, budgets and stakeholder expectations.
• Comfortable working with technical teams and able to understand software development life cycles, testing, releases and integrations.
• Strong client-facing communication, facilitation and problem-solving skills.
• Demonstrated ability to coordinate cross-functional teams and drive decisions in a fast-paced environment.
• Experience using delivery tools such as Jira, Confluence, Microsoft Project, ************* or similar platforms.
• Strong organisational skills, attention to detail and ownership mindset.

Good to Have

• Experience in a digital agency, consultancy, banking or enterprise technology environment.
• Experience delivering websites, mobile applications, CRM, MarTech, e-commerce or customer-experience platforms.
• Familiarity with Agile/Scrum, Waterfall and hybrid delivery approaches.
• PMP, Scrum Master, Agile or other relevant project-delivery certification.
• Experience managing regional or offshore delivery teams.